Patient Registrar

Summary:

• Location: Flushing, NY
• Schedule: FT M-F 9AM-5PM
• Duration: 14W

Responsibilities:

• Ensure the highest quality standard of customer satisfaction is attained.
• Maximize reimbursement from outpatient visits by screening patient appointments, reconciling co-payments, and securing referral authorizations.
• Schedule appointments and obtain, scan, and electronically file all necessary documentation.
• Greet patients, visitors, vendors, and staff.
• Register patients and verify necessary demographic and billing information.
• Answer telephone calls, determine caller’s needs, and direct to the appropriate party.
• Request and accept payments from patients at the time of visit and reconcile daily copayment batches.
• Scan insurance card and photo ID into the EHR to comply with practice guidelines.
• Arrange for patient transportation when necessary.
• Provide basic clerical support functions to other practice staff.
• Maintain a safe and clean environment and respect the privacy of all patients.
• Address all cancelled appointments and follow up per practice policy.
• Responsible for all appointment scheduling located in the task list in EHR.
• Provide clerical support, including sorting and distributing incoming mail and typing and sending letters for no-show, cancelled, referred, and bumped appointments.

Requirements:

• Fluency in Mandarin.

Preferred Skills:

• Experience with EHR systems.
• Strong communication and customer service skills.