BC
Patient Experience Representative I - Ambulatory
Boston Children's Hospital
- Location not stated
- 1 day ago
- $19.83 – $29.49 / hour
1 day ago
Job Posting Description
Position summary:You will work under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services. You will provide positive and effective customer service that supports departmental and hospital operations.
Key responsibilities:
- Patient Encounter Management:
- Greeting and directing patients, families and visitors
- Providing positive and effective customer service that supports unit operations
- Collaborating with referring providers and practices
- Obtaining required authorizations to compile patient and staff schedules
- Scheduling patients and supporting patients encounter
- Monitoring daily schedule and coordinating flow with clinicians/supervisors
- Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
- Facilitating and directing communication with Financial Counseling
- Administrative:
- Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
- Providing routine clerical support as needed
Minimum qualifications
Education:
- A High School Diploma / GED
- The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
- No healthcare experience required - Basic customer service and computer skills.
- Status: Full-Time
- Regular, Temporary, Per Diem: Regular
- Standard Hours per Week: 40
- Pay Range: $19.83-$29.49 Hourly
- Job Posting Category: Administration
- Remote Eligibility: Part Remote/Hybrid
Patient Experience Representative I - Ambulatory · Boston Children's Hospital