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BC

Patient Experience Representative I - Ambulatory

Boston Children's Hospital
🇺🇸 United States
On-site
4 weeks ago
$19.83 – $29.49 / hour
  • Epic
4 weeks ago
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Job Posting Description

Position Summary:
As a Patient Experience Representative, you will work to provide support to the administrative operations/front desk service and ensure the best possible patient experience by effectively coordinating services to patients and families for our Immunology department.

Key responsibilities:
  • Patient Encounter Management:
    • Providing positive and effective customer service that supports unit operations
    • Collaborating with referring providers and practices
    • Obtaining required authorizations to compile patient and staff schedules
    • Scheduling patients and supporting patients encounter
  • Customer Service
    • May be required to rotate to front desk, greeting and directing patients, families and visitors
    • Monitoring daily schedule and coordinating flow with clinicians/supervisors
    • Answering, screening, and routing telephone calls.
    • Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
  • Administrative:
    • Providing routine clerical support as needed
    • Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
    • Facilitating and directing communication with Financial Counseling
Schedule:
  • Monday - 8:00am - 6:00pm
  • Thursday - 11:30am - 9:00pm
  • Friday - 11:00am - 9:00pm
  • Saturday - 8:00am - 3:00pm
  • Sunday - 8:00am - 2:00pm
Minimum qualifications
Education:
  • A high school level of education required, bachelor’s degree preferred
Experience:
  • Prior customer service or administrative experience preferred
  • The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
  • The ability to work with diverse internal and external constituencies
  • Previous experience with EPIC preferred
  • Status: Full-Time
  • Regular, Temporary, Per Diem: Regular
  • Standard Hours per Week: 40
  • Pay Range: $19.83-$29.49 Hourly
  • Job Posting Category: Administration
  • Remote Eligibility: Onsite Only

Patient Experience Representative I - Ambulatory · Boston Children's Hospital

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