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Patient Care Coordinator- Cancer Center
Massgeneralbrigham
- šŗšø United States
- On-site
- Manager or above
- 1 day ago
- infection control
- Windows
- Encompass
1 day ago
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Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
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Job Summary
SummaryThe Patient Care Coordinator has responsibility and accountability for welcoming patients, completing medical history requests, and providing administrative services.
This position is part of the 1199SEIU Bargaining Unit at Cooley Dickinson Hospital.
This position reports to the Practice Manager and operates within established organizational and departmental policies and procedures.
Must be able to effectively interact appropriately to an individual's intellectual level and physical ability. 1Adult 1Geriatric
Does this position require Patient Care? Yes
Essential Functions
Schedule specialist appointments and assist patients with insurance issues as needed.
-Communicate, both verbally and in written form, to all patients regarding specialist appointments, in a manner that both instructs patients and alleviates their concerns.
-Manage intensive referrals and ancillary appointments.
-Direct all medically related questions to the appropriate medical staff.
-Complete HMO specialist referral forms and forward to appropriate parties.
-Serve as liaison between specialist offices and the practice.
-Obtain prior authorizations/pre-certifications for tests and medications.
-Assist other staff (clinical and non-clinical) with administrative tasks when necessary.
-Greet patients and visitors to the office in a friendly, helpful, and respectful manner.
-Answer the telephone and refer calls to the appropriate staff.
-Open and close the office as needed.
-Maintain established hospital, human resources, and departmental policies and procedures, objectives, confidentiality, quality improvement program, compliance, safety, infection control, and environmental standards.
-Maintain professional growth and development through attendance at seminars, workshops, conferences or in-services, professional affiliations, or journals to stay abreast of current trends in field of expertise.
-Meet annual competency requirements.
-Attend meetings as required.
-Perform other functions/duties as requested.
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Qualifications
EducationHigh School Diploma or Equivalent requiredCan this role accept experience in lieu of a degree?NoLicenses and CredentialsExperienceExperience in a medical practice 1-2 years preferredKnowledge, Skills and Abilities- Demonstrated ability to type, as well as the ability to operate business office equipment including copy machines and fax machines required. - Demonstrated proficiency in PC applications including Windows and word processing required. - Demonstrated organizational, interpersonal, oral, and written communication skills required. - Demonstrated ability to work independently required.
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Additional Job Details (if applicable)
Physical Requirements
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Remote Type
Onsite
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Work Location
30 Locust Street
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Scheduled Weekly Hours
0
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Employee Type
Per Diem
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Work Shift
Day (United States of America)
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Pay Range
$20.73 - $28.82/Hourly
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Grade
SC2C27
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EEO Statement:
1910 Cooley Dickinson Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteranās Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
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Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership ālooks likeā by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Patient Care Coordinator- Cancer Center Ā· Massgeneralbrigham