Patient Accounts Coordinator

Summary:

• Location: Los Angeles, CA
• Duration: 4 Months

Responsibilities:

• Manage high-volume appointment scheduling and assist patients with access to care within the Orthopedics specialty.
• Coordinate with clinical teams and ensure an efficient and positive patient experience.
• Work closely with providers, front office staff, and operations teams to support daily clinic workflows.
• Handle patient registration, appointment scheduling, eligibility functions, and retrieval of authorizations.
• Facilitate communication between patients, medical staff, and other healthcare teams.
• Gather patient demographics, insurance information, and referral documentation for accurate registration.
• Act as a patient liaison and primary point of contact for patients and caregivers.
• Ensure eligibility and authorization of services with patients and third-party payers.
• Maintain accurate patient records within the electronic medical record (EMR) system.
• Assist patients with accessing online patient portals and provide basic information about procedures and post-care instructions.
• Coordinate translation services and medical financial assistance as needed.

Requirements:

• Healthcare or medical office scheduling experience.
• High-volume patient scheduling or call center background.
• Strong customer service and patient communication skills.
• Experience working in EMR/EHR systems.
• Ability to multitask in a fast-paced clinic environment.
• High school diploma or equivalent required.
• Minimum 1 year of healthcare scheduling, patient access, or front office experience preferred.

Preferred Skills:

• Bilingual (Spanish highly preferred).
• Orthopedics or specialty clinic experience.
• Experience in academic medical center settings.
• Knowledge of insurance verification or referrals.
• Prior access center or patient navigation experience.

Benefits:

• Opportunity to join a reputable healthcare system supporting Orthopedics specialty care.
• Stable onsite schedule with a collaborative clinic team.
• Great entry point into healthcare operations.
• Direct impact on improving patient access and experience.