Patient Access Specialist Lead

The Patient Access Lead will be responsible for supervising the front office process and workflow involving clerical functions, EMR management, ensuring patient centered service, and support of the clinical teams. Patient Access is the first step of our patient experience, and it is expected that quality, kindness, and respect are emulated by both management and staff.

ESSENTIAL FUNCTIONS:

• Leads the registration and insurance authorization teams to ensure a positive patient centered experience and operational efficiency
• Ensures compliance with company policy, procedures and applicablelaws

• Oversees the timely and accurate entry of patient information into the appropriate business information systems
• Monitors trends and key performance indicators on a regularbasis
• Identifies opportunities for operational improvement and proposes changes toprocedures
• Generates reports for the executive team and external agencies asneeded
• Handles complex customer patient concerns
• Decreases and resolves both staff conflict and patient conflict when it is departmentrelated
• Co-leads integrated huddles with the RN Administrator on scheduled basis to ensure open and clear communications between front and back offices.
• Coordinates with back-officestaff regarding patientservices
• Supports incentivization and quality efforts (e.g. S.O.A.P notes delegation, UDS data tracking, payer incentive documentation, etc.)
• Works in partnership with the RN Administrator to enhance patient data capture andservice
• Acts as a leader and mentor for front office staff
• Manages intake packets for new patients keeping the packets up to date and relevant to regulatory needs of the organization
• Maintains front office staffschedules
• Trains new front officestaff
• Completes other duties asassigned

Qualifications

POSITION REQUIREMENTS:

Education/Experience

• Associate degree or equivalentexperience
• 2 years of supervisory experience or lead in billing, admissions, scheduling or medicalrecords
• 5 years of clerical experience in a medicaloffice
• 2 years EMR experience

Skills/Abilities

• Demonstrated knowledge of applicable state and federal laws
• Excellent organizational and administrative skills, flexibility and an aptitude for successfully handling unanticipated tasks or challenges
• Ability to work on a team orindependently
• Non-profit experiencepreferred