Patient Access Representative I

It's more than a career, it's a calling.

Worker Type:

Job Highlights:

Make a meaningful impact as the first point of contact for patients seeking care. This overnight role is ideal for someone who thrives in a fast-paced environment, enjoys helping others, and can effectively balance multiple priorities while delivering exceptional customer service.

Schedule

• Full-time, onsite
• Night Shift (7:00 PM - 7:30 AM)
• Typically 3 shifts per week
• Rotating weekends, holidays, and on-call coverage required

Job Summary:

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

• Gathers information from the patient and enters it into appropriate database. Seeks appropriate resources to resolve issues about the type, date or location of prescribed procedures.
• Schedules patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources. Coordinates and communicates schedules.
• Assists with coordination of activities related to insurance pre-certification/authorization.
• Provides counseling to patient, participant or their representative regarding pre-service requirements and instructions.
• Performs clerical and reception duties associated with patient registration.
• Performs other duties as assigned.

EDUCATION

• High School diploma/GED or 10 years of work experience

EXPERIENCE

• No experience required
• Healthcare registration, patient access, or customer service experience preferred
• EPIC experience preferred
• Strong communication, telephone, and computer skills
• Microsoft Office proficiency
• Ability to multitask and think quickly in a fast-paced environment

PHYSICAL REQUIREMENTS

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS 

• None

Department:

Work Shift:

Scheduled Weekly Hours:

SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.Click here to learn more.