Patient Access Liaison II

Patient Access Liaison II

Pay Rate: $21.00–$21.99/hour, paid weekly
Assignment: 13-week contract-to-hire with potential for extension or permanent placement
Schedule: Candidates must be available for staggered shifts between 7:00 AM–7:00 PM. Optional weekend work and overtime may occasionally be available.
Work Arrangement: Primarily remote with required onsite availability
Location: Los Angeles, CA 90032
Parking: Free

Overview

The Patient Access Liaison II serves as a primary point of contact for patients seeking access to medical services. This position handles high-volume patient communication, appointment scheduling, registration, insurance verification, and general patient support.

Strong phone communication, customer service, multitasking, and reliability are critical for success in this role.

Remote & Onsite Requirements

This position is primarily remote, but candidates must be able to report onsite when requested.

Onsite attendance may be required for:

• Equipment pickup and return.

• Training or department meetings.

• Equipment troubleshooting or replacement.

• Internet or power outages.

• Performance coaching or corrective action.

• Other operational needs.

Equipment will not be shipped. Employees must pick up equipment onsite on their first day and return it onsite when the assignment ends.

Candidates do not need to live in Los Angeles but must be able to reliably commute onsite when required. Candidates throughout Orange County, Long Beach, Riverside, and surrounding areas may be considered.

There may be situations requiring employees to work onsite for multiple consecutive days.

Responsibilities

• Answer, screen, and route incoming and outgoing patient calls.

• Respond to patient inquiries by phone, email, text, and web-based communication systems.

• Schedule and confirm new and follow-up patient appointments.

• Register patients and accurately enter demographic information.

• Verify insurance eligibility and benefits.

• Communicate estimated patient financial responsibility.

• Maintain accurate patient records and data integrity.

• Reconcile and update patient information as needed.

• Route messages to providers and clinical staff.

• Provide professional, confidential, and customer-focused patient service.

Minimum Qualifications

• High school diploma or GED required.

• At least 2 years of combined call center, customer service, and/or healthcare experience.

• Strong attendance and demonstrated reliability.

• Excellent verbal and written communication skills.

• Strong customer service and interpersonal skills.

• Professional phone etiquette and active listening skills.

• Ability to multitask in a fast-paced environment.

• Ability to learn and navigate multiple computer systems.

Preferred Qualifications

• Healthcare or patient access experience.

• Knowledge of HIPAA requirements.

• Familiarity with health insurance plans and benefits.

• Knowledge of medical terminology.

• Experience with medical scheduling or practice management systems.

• Bilingual proficiency in Spanish, Chinese, or another language.

Ideal Candidate

Candidates should be:

• Customer-focused and professional.

• Reliable and dependable.

• Comfortable speaking with patients throughout the day.

• Quick to learn new systems and processes.

• Able to manage multiple priorities simultaneously.

• Comfortable working in a high-volume environment.

Recent college graduates and candidates with strong customer service backgrounds may also be considered. Experience in fast-paced customer-facing environments such as retail, hospitality, or food service can translate well to this position.

Benefits:Employee-contribution benefits may include:

• Health insurance.

• Dental insurance.

• Vision insurance.

• Health savings account.

• Flexible spending accounts.

• Life insurance.

• Retirement plan.

Fair Chance Employment

Qualified applicants with arrest or conviction records will be considered in accordance with applicable Los Angeles County and California Fair Chance requirements.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.