PATIENT ACCESS ADVISOR

Job Title:

Patient Access Advisor

Job Summary:

Oneida Health is actively seeking a dedicated Patient Access Advisor to join our team for night shifts (3pm – 11pm) on the Hospital's Switchboard and Main Registration desk. This pivotal role involves coordinating, prioritizing, and completing front-end patient registration activities, ranging from pre-registration to patient discharge. The ideal candidate will possess exceptional communication and computer skills, ensuring accurate and efficient patient record management.This position includes scheduled hours every other weekend.

Key Responsibilities:

• Collect detailed information for the patient record.
• Demonstrate care and concern when interacting with and informing customers.
• Protect confidentiality/privacy and avoid gossip in verbal, written, and electronic forms of communication or information sharing.
• Demonstrate friendliness when greeting all customers.
• Provide helpful assistance in anticipating and responding to the needs of customers (e.g., escorting, directing, and/or answering questions).
• Express ideas clearly, concisely, and respectfully in written and verbal formats.
• Demonstrate effective communication.
• Communicate identified issues and concerns in a constructive manner and participate in generating ideas and solutions for improvements.
• Respond in a timely and appropriate way to verbal and written requests.
• Resolve conflict in a constructive manner.
• Accurately search databases for patient information.
• Complete registration by verifying information for established patients or entering information for a new patient prior to discharge.
• Collect co-pays as appropriate and document in the account notes if co-pay is not collected.
• Appropriately distribute registration paperwork according to departmental procedures.

Qualifications

Education:

High School Diploma or equivalent (Required).

Experience:

1 year of healthcare experience (Preferred).

Physical Requirements:

The role involves prolonged periods of sitting, extensive computer usage, and the ability to multitask efficiently in a fast-paced environment.

Soft Skills:

• Exceptional communication and interpersonal skills.
• Compassion and empathy in patient interactions.
• Strong organizational and multitasking abilities.
• Attention to detail and accuracy in information handling.
• Ability to maintain confidentiality and privacy.
• Adaptability to evolving situations.
• Team collaboration and constructive conflict resolution.