Parts Advisor

POSITION PURPOSE

The Parts Advisor is responsible for providing exceptional customer service while supporting dealership operations through accurate parts identification, inventory management, and parts distribution. This position supplies parts to customers and Service Technicians, maintains inventory accuracy, and ensures parts are readily available to maximize customer uptime and dealership efficiency.

KEY RESPONSIBILITIES

Customer Support

• Assist customers and Service Technicians in identifying and sourcing the correct replacement parts.
• Respond to customer inquiries regarding parts availability, pricing, applications, and specifications.
• Process parts sales transactions accurately and efficiently.
• Build and maintain positive customer relationships through professional and timely service.
• Support customer uptime by providing timely solutions and recommendations.

Operational Excellence

• Supply shop and field technicians with required parts from inventory.
• Order, receive, stock, and distribute parts for customers and technicians.
• Maintain accurate inventory records, pricing, classifications, and stocking levels.
• Accurately receive and put away daily stock orders.
• Generate and review purchase orders, invoices, credits, and return documentation.
• Assist other dealership locations in locating and sourcing needed parts.
• Maintain department organization to ensure parts can be easily located and accessed.
• Assemble hydraulic hoses and related components as required.
• Support inventory control procedures and cycle count activities.
• Utilize dealership systems and manufacturer resources to research and locate parts.

Teamwork & Collaboration

• Work closely with the Service Department to support repair and maintenance activities.
• Assist shipping and receiving operations as needed.
• Support other dealership locations to meet customer and operational needs.
• Participate in dealership meetings, training programs, and continuous improvement initiatives.
• Contribute to a positive, team-oriented work environment.

Safety & Compliance

• Follow all company, dealership, and manufacturer policies and procedures.
• Maintain a clean, organized, and safe parts department.
• Follow proper storage, handling, and inventory control practices.
• Support and actively participate in the dealership safety program.
• Utilize required personal protective equipment (PPE) as applicable.

Additional Duties

• Assist with shipping, receiving, and warehouse operations as necessary.
• Operate equipment and vehicles required to perform assigned duties.
• Perform other duties and responsibilities as assigned.

Qualifications

REQUIRED QUALIFICATIONS

Education

• High School Diploma, GED, or equivalent required.
• Additional training in parts operations, inventory management, agriculture, construction equipment, or a related field preferred.

Experience

• Previous experience in parts sales, inventory control, customer service, or dealership operations preferred.
• Experience working in agricultural, construction, automotive, heavy equipment, or related industries preferred.

Technical Skills

• Proficient in Microsoft Office applications, including Outlook, Word, and Excel.
• Ability to use internet-based parts catalog systems and manufacturer resources.
• Experience with dealership business systems such as DealWorks, EQUIP, Service Advisor, or similar platforms preferred.
• Knowledge of inventory management and parts lookup procedures.
• Ability to operate forklifts and material handling equipment.

Licenses & Certifications

• Valid driver's license required.
• Acceptable driving record in accordance with company policy.
• Forklift certification preferred or ability to obtain certification.

PHYSICAL REQUIREMENTS

• Ability to stand, sit, and walk for extended periods.
• Ability to climb, bend, stoop, kneel, squat, reach, twist, push, and pull as required.
• Ability to repeatedly lift, carry, and move items weighing up to 50 pounds.
• Manual dexterity required to operate computers, office equipment, and inventory systems.
• Ability to operate forklifts, pickup trucks, and other equipment as necessary.
• Ability to work extended hours, including weekends or seasonal overtime when business needs require.

WORK ENVIRONMENT

• Work is primarily performed within a parts department, warehouse, shipping and receiving area, and office environment.
• Regular interaction with customers, technicians, vendors, and dealership personnel.
• Intermittent exposure to shop environments including dirt, dust, grease, noise, vibration, fumes, and chemicals.
• Occasional exposure to outdoor weather conditions, including heat, cold, rain, and humidity.
• Frequent movement between office, warehouse, and service areas throughout the workday.

SAFETY REQUIREMENTS

• Follow all company, dealership, and manufacturer safety policies and procedures.
• Wear required personal protective equipment when performing assigned duties.
• Maintain a clean and organized work area.
• Follow proper lifting, equipment operation, and material handling procedures.
• Report hazards, incidents, and unsafe conditions immediately.
• Participate in required safety meetings and training programs.

BENEFITS 

• 100% company-paid health insurance premiums for employees and their families
• 401(k) retirement plan
• Paid vacation
• Paid holidays
• $40,000 company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) coverage
• Flexible Spending Account (FSA) option
• Optional employee-paid dental, vision, disability, and voluntary life insurance coverage

DISCLAIMER

This job description is intended to describe the general nature and level of work performed by employees assigned to this position. It is not intended to be an exhaustive list of responsibilities, duties, or qualifications required. Management reserves the right to modify, add, or remove duties as business needs require.