Parts Administrator

Parts Administrator - Dock & Door Division 

Employee will provide excellent customer service to external, as well as, internal customers. Will be responsible for sourcing parts for internal and external customers.

Essential Functions

• Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
• Receive and fill telephone orders for parts from external customers and internal customers
• Fill customer orders from stock.
• Receive payment or obtain credit authorization.
• Take inventory of stock.
• Advise customers on substitution or modification of parts when identical replacements are not available.
• Examine returned parts for defects, and exchange defective parts or refund money.
• Source Parts from Aftermarket sources
• Mark and store parts in stockrooms according to prearranged systems.
• Discuss use and features of various parts, based on knowledge of machines or equipment.

Requirements

• Working knowledge of Forklift Parts and/or Heavy Equipment Parts and/or related industry.
• Exceptional customer service skills
• Ability to multi-task in a fast-paced environment
• Strong computer proficiency
• A strong technical aptitude
• Excellent problem-solving ability
• Exceptional attention to detail

Physical Requirements

• Ability to stand, sit, & walk frequently
• Drive vehicle up to 2 hours consecutively per day
• Ability to occasionally bend/stoop, kneel, crouch, & squat
• Ability to frequently grasp and use fine manipulation
• Ability to frequently carry up to 30 pounds of weight up to 200 ft
• Frequently lift up to 30 pounds of weight from the floor to above the shoulders
• Weights in excess of 30 pounds may need to be lifted between floor and shoulders on rare occasion
• Physical ability to occasionally push various items, such as equipment, filters, motors, tools, pumps up to 75 pounds distances of up to 5’.