Office Support Floating Coordinator

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Now more than ever.

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The possibilities are endless...
 
Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success.
 
If this describes you then let’s talk!
 
HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Emp Status

Work Shift

Compensation Range

What you will be doing

Job Description:

NJ Primary, NYC secondary coverage

In this role you will provide comprehensiveadministrative/operational support to several HSS physician practices and contribute to an environment of clinical excellence. Responsibilities will include, but are not limited to: answering phone calls and patient inquiries, scheduling patient appointments and procedures, obtaining insurance pre-certifications and authorizations for treatments and diagnostic procedures, patient check-in/out, including copay collection, scanning documents into the EMR and any additional tasks as assigned. Staff in this role will fill long term and/or short term operational gaps in physician offices across all services, to ensure a seamless patient experience at all times. Commuting to our NYC offices and two other regional sites are required in this role.

Your role is essential to promoting a professional atmosphere through courteous communication, cooperation and respect for patients, visitors and members of the healthcare team. In addition, you will be responsible for upholding stellar customer service practices for patients and families, as well as acting as a liaison to the physician and hospital dJob Qualifications 

EDUCATION – Required 

Degree/Diploma Obtained          Program of Study 

Associates 

Education Requirements 

5 plusyears Physician office experience may be considered in lieu of education 

EDUCATION - Preferred 

Degree/Diploma Obtained          Program of Study 

Educations Requirements 

Some College preferred 

LICENSURE – Required 

Certification Requirements 

CERTIFICATIONS/LICENSURE– Preferred 

EXPERIENCE – Required 

Minimum Years ofExperienceType of Experience 

2Healthcare/Medical-Medical Secretary  

Additional Requirements 

EXPERIENCE – Preferred 

Minimum Years ofExperienceType of Experience 

Additional Requirements 

SKILLS -Required 

Excellent verbal and written communication skills. 

Strong customer service orientation. 

Superior written and oral communication skills 

Exceptional customer service skills 

Ability to follow through with tasks to completion 

Strong organizational and problem-solving skills 

Ability to multitask in afast-paced environment 

Ability toeffectively and accurately follow directions or instructions 

Ability to work collaboratively as part of a team; offers to help coworkers when needed 

Detail-oriented 

Ability to escalate issues appropriately 

Consistently displays a positive attitude towards one’s work and work environment 

Strong computer skills 

Knowledge of healthcare and health insurance 

SKILLS– Preferred 

Experience with Epic preferred; Familiarity with medical terminology. 

PHYSICAL WORKING CONDITIONS 

Continuously stand/walk or lift/handle/carry material or equipment of moderate weight (20 to 50lbs). 

ENVIRONMENTAL WORKING CONDITIONS 

Located in a comfortable indoor area. Examples: executive,management and secretarial positions. 

Behavioral & Leadership Competencies: Team Members(Provided & Standardized by HR) 

Performance Mindset:Demonstrates critical thinking toidentify challengesimpacting work and recommends solutions. Takes measurable action to change, learn, and grow. 

Communication:Communicates in a clear and organized manner that achieves desired results. Speaks and writes professionally and respectfully. Listens actively and empathetically. 

Collaboration:Understands how one's work connects and intersects with other team member’s work and HSS’ goals.Actively works with others andengages in dialogue when differences exist. Is open to receiving feedback. 

Empowerment:Shares ideas and points of view. Volunteers to take on stretch assignments and/oradditional responsibilitiesidentified by and/or with manager. 

Engagement:Cares about the mission of HSS. Is an active participant in meetings and interactions with colleagues and/or patients. Demonstrates a desire to learn and grow. Understands how behavior and attitudeimpact the broader team and acts in a way that supports the culture and team’s engagement. 

Adherence to HSS Policies:Respects and holdsself and/or others accountableto following HSS Policies and Code of Conduct. (Examples: Time and Attendance, Professionalism, Safety, Privacy, and a commitment to providing or supporting service excellence to patients.) 

Position Competencies 

Patient Service & Communication Skills:Answers phones and greets patients courteously, clearly, and efficiently. Demonstrates a professional demeanor, empathy,discretion, and respect in all patient interactions.Ensurestimely internal/external communication via phone, email, or in-personregarding appointments, instructions, and follow-ups.Handles patient concernscalmly and appropriately escalates concerns toadministrative manager orclinical staff when necessary.  

Scheduling & Surgical Coordination:Schedules new visits, follow-ups, post-ops, and ancillary tests as directed by physicians or office managers.Coordinates surgical dates, enters them into EPIC, ensures pre-authorization within required timelines, and confirms all necessary documentation and pre-testing is complete prior to surgery.Referral & Authorization Management – Manages referrals and obtains insurance authorizations within requiredtimeframes, including urgent cases asidentified by physicians. 

Financial Transactions & Billing Support:Collects payments at the time of service and processes them accurately.Completes daily batch reconciliations,submits funds within requiredtimeframes, and follows billing protocols for both in-office and surgical services.Collaborates with the Revenue Cycle Team (as needed) to ensure adherence to front-end office business transaction policies. 

Administrative & Operational Support:Creates, updates, and prepares patient charts in advance of appointments or procedures, ensuringaccurate patient identifiers.Scans documents into EMR according to hospital scanning guidelines.Manages physician calendars, arranges travel, and processes travel expense reimbursements(as needed).Drafts correspondence, written communications, and prepares documents asrequested.Maintains office supply inventory (medications) and orders as needed.Coordinates with various departments andfacilitates communication between physicians, staff, and hospital departments. 

Flexibility & Coverage:Serves as back-up for Office Manager and Staff Secretary, adapting quickly to cover varied responsibilities.Adjusts to changing situations, schedules, and work assignments without disruption to patient care or office operations.Flexibility incommutingas necessary to various HSS locations/sitesbased on onboarding agreement for the position.  

Technical & Systems Proficiency:Proficient in the use of electronic medical records systems (e.g., Epic) andnavigates scheduling, billing, andMicrosoft Office software with competence.Operates phones system, scanners, copiers, printers, and other front-desk technology efficiently.Learns andadapts to new systems,policies and technologies relevant to office operations. 

Workflow Management & Problem Resolution:Manages workload effectively, prioritizing tasks to meet patient and departmental needs.Addresses operational issuesin a timely manner and ensures full resolution.Works with other departments to coordinate services and resolve interdepartmental challenges. 

Non-Discrimination Policy
Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.