Dynamics CRM Onshore Tech Lead/Architect

Job Description

We are looking for an experiencedDynamics CRM Tech Lead/Architect with strong hands-on experience inMicrosoft Dynamics 365 CRM Online, Dataverse, Power Platform, integrations, solution architecture, and CRM deployments.

Technical/Functional Skills

• Strong functional understanding of CRM across various domains, especiallySales and Service modules.

• Deep expertise inDataverse andMicrosoft Power Platform.

• Strong experience with:

  • Power Automate and Connectors

  • Power Apps

  • CRM Plugins and JavaScript

  • CRM data modeling

  • Workflow automation

• Experience designing and developingCRM integrations using various patterns, including:

  • API-based integrations

  • ETL

  • Batch jobs

  • App-based/ISV solutions

• Experience designing and executinglarge-scale CRM data migrations using tools such asAzure Data Factory, Synapse, or Microsoft Fabric.

• Strong knowledge ofCRM Solutions, ALM, environment management, and deployments.

• Experience withOOB Reports, Dashboards, and Power BI.

• Knowledge of data platforms connected to CRM, includingMicrosoft Fabric and Azure Synapse.

• Experience withCopilot in D365/M365, Copilot Studio, Azure AI Foundry, and development of agents/chatbots.

• Experience withrequirements gathering, solution design, and technical documentation.

• Strong troubleshooting and problem-solving skills with the ability to collaborate effectively with development teams.

• Strong experience withMicrosoft Dynamics CRM Online.

• Excellent communication and stakeholder management skills.

• D365 Certification: PL-600, PL-200, or AB-100.

• Knowledge ofAzure components; AZ-900 certification preferred.

Roles & Responsibilities

• Work effectively within anAgile delivery model.

• Engage with client stakeholders to understand requirements and design solutions.

• Provide effective CRM solutions within tight delivery timelines.

• ConductCRM solution approach and architecture workshops.

• CreateHigh-Level Technical Design (HLTD) documentation.

• Design CRM data and integration solutions.

• Manage CRM environments fordevelopment, testing, UAT, and production.

• Provide deployment and production support for CRM solutions.

• Collaborate with technical and functional teams to troubleshoot and resolve application issues.