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Role-EUC Monitoring
Location Zagreb Croatia hybrid with significant remote work
Type-B2B
Mandatory-day-to-day batch operations for the CSEE flows – job scheduling, file transmissions, system monitoring and event management
Reporting to Batch Management Manager
Activities
Working as a member of the Batch management team supporting the CSEE operations performing duties to operate CMS Consoles File Transmission Servers File Transmission Applications
Ensuring job scheduling transmission processing and data processing for the CSEE batch flows
Reporting documentation and backup operations
Event management
System Monitoring ing procedures
Performing defined tasks per documented instructionsprocesses
Responding to incoming telephone calls email and concluding inquiries from internalexternal clients personnel
Making appropriate changes to the documentation as needed
Following security requirements set by corporate and global policies
Working effectively based on instructions manuals
Acting independently to manage and coordinate resolution of issues
Facilitating controlled changes to the environment to ensure accordance with corporate standards and procedures
Requirements and knowledge
Bachelor Degree in Information Technology andor Certifications or equivalent or 2 5 years of related technical experience
Excellent computer literacy
Very good command of English and Croatian language
Other skills
Ability to learn quickly and understand internal business processesfunctions and procedures
Ability to work on 247 rotation shifts
Good understanding of the key processes in the business and the business rules that impact the development andor implementation of information systems
Ability to work under medium supervision with management and technical groups within the functions they support
Good communication skills
Overseas Contractor · LTM