Overnight Desk Agent

Overnight Desk Agent

Overview: 

The Omni Richmond Hotel is looking for a dependable and detail-oriented individual to join our Front Office team as a Full-Time Night Auditor. The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. In addition, this overnight position is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations.

Pay Rate: $18.50 per hour

Responsibilities: 

General job duties include, but not limited to:

• Preparation of daily reports and distribution as directed.
• Accurately completing all Night Audit tasks, such as balancing daily postings and revenue
• Handling Express checkouts ensuring their completion.
• Ensure adequate communication the following morning to all necessary departments by communicating through “Wrap-Up” emails.
• Understanding of all front office standards and assist in solving deficiencies.
• To be thoroughly acquainted with all check-in and check-out procedures and policies.
• To be a main liaison between guest and the hotel
• Be familiar with emergency procedures and Alarm System in the PBX department.
• Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests
• Be familiar with all hotel amenities and facilities 
• Be actively engaged with our guests. Identify the needs of our guests and meet these needs, aiming to exceed expectations at every opportunity.

Qualifications: 

• Excellent customer service and problem solving skills
• Strong communication, computer and organizational skills
• A professional business appearance, attitude, and performance
• Prior guest service experience - preferably hotel front office experience
• The flexibility to work a variety of shifts, including weekends and holidays.
• Capable of working independently 
• Ability to stand for a minimum of 8 hours
• Must be 18 years or older