Outside Parts Account Representative

Outside Parts Account Representative

Key Responsibilities

Customer & Account Management

• Develop and maintain strong relationships with existing customers.
• Identify new business opportunities and expand the customer base.
• Conduct regular customer outreach through calls, visits, and follow-up activities.
• Serve as the primary contact for parts inquiries, quotes, orders, and account support.
• Build long-term relationships by understanding customer equipment and operational needs.
• Ensure timely and professional communication with customers.

Parts Sales & Business Development

• Sell commercial and construction equipment parts in Metro St. Louis.
• Prepare accurate quotes and communicate pricing and availability.
• Follow up on open quotes, special orders, and sales opportunities.
• Recommend parts and maintenance solutions based on customer applications and equipment requirements.
• Promote preventive maintenance programs, seasonal offerings, and dealership promotions.
• Achieve established sales and gross profit goals.

Dealership Collaboration

• Work closely with Parts, Service, and Sales departments to ensure customer satisfaction.
• Assist with parts identification using electronic catalogs, manuals, and serial number information.
• Coordinate special orders, backorders, deliveries, and customer requests.
• Support inventory planning and stocking initiatives.
• Communicate customer feedback and opportunities to dealership leadership.
• Work with outside vendors to grow SNP’s product line.

Administrative Responsibilities

• Maintain accurate customer records, quotes, orders, and sales activities.
• Process sales transactions and documentation correctly and efficiently.
• Follow company policies regarding pricing, credit, discounts, and payments.
• Monitor customer accounts and assist with resolving account-related issues.
• Complete required reports and documentation in a timely manner.

Qualifications

Qualifications

Required

• High school diploma or equivalent.
• Previous experience in parts, equipment, agriculture, automotive, customer service, sales, or a related industry.
• Strong interpersonal and communication skills.
• Ability to establish and maintain customer relationships.
• Self-motivated with strong organization and follow-up skills.
• Basic computer proficiency.
• Valid driver's license with an acceptable driving record.

Preferred

• Agricultural equipment dealership experience.
• Parts sales or outside sales experience.
• Knowledge of agricultural, turf, construction, or commercial equipment.
• Experience using electronic parts catalogs and dealership management systems.
• Experience with CRM or inventory management software.

Physical Requirements

• Ability to sit, stand, walk, bend, and move throughout dealership facilities and customer locations.
• Occasionally lift and carry items up to 50 lbs.
• Ability to work around equipment, machinery, and warehouse environments.
• Travel to customer sites and dealership locations as needed.
• Operate company vehicles when authorized.