Outreach Specialist HOT

Shift Details Shift Details: Day Monday - Friday 8:00am-4:30pm.

Hourly pay Rate: $25.50-$38.50/hour

ABOUT LIFEMOVES
LifeMoves is the largest and most effective provider of housing and services for neighbors experiencing
homelessness in Silicon Valley since 1987. Our Mission is to end homelessness by providing interim housing,
supportive services, and building collaborative partnerships. With 40 programs, LifeMoves gives our
neighbors experiencing homelessness a temporary place to call home while providing intensive, customized
case management through site-based programs and community outreach.
 

POSITION PURPOSE
 

LifeMoves | Homeless Outreach Teams (HOT) conduct outreach to unsheltered individuals experiencing
homelessness. HOT collaborates with multiple internal and community organizations to provide holistic
services to help the individuals return to stability. HOT is a subset of a larger Outreach team that includes
Rapid Response Dispatch and an Encampment Resolution team.
 

The HOT Bayside Outreach Specialist reports to the Program Director and engages unsheltered clients,
ensures continuity of care with partner agencies and helps clients navigate complex systems effectively in
the northern part of San Mateo County, which includes but is not limited to Redwood City, North Fair Oaks,
Belmont, San Carlos, Foster City, Hillsborough, and San Mateo. The position plays a key role in supporting
people moving toward safe, stable housing and greater self-sufficiency. They provide case management
services, life skills support, and resource connections and work in partnership with clients to set goals,
celebrate progress, and overcome challenges. Using a trauma-informed and a strength-based approach,
this position builds trust and respect, making sure clients feel heard, valued, and supported throughout their
journey.
Key responsibilities include supporting clients by connecting them to services, building support networks,
facilitating groups and activities, advocating for equitable access, and providing crisis intervention when
needed. Beyond working directly with clients, this role may help to improve the overall program by sharing
ideas, identifying service gaps, and helping strengthen community relationships. This role maintains clear
documentation, contributes to program planning and reporting, and models professional, ethical behavior and
works closely with their teammates to provide high-quality, coordinated care. Through their efforts, staff
empower clients to grow their strengths, reach their goals, and build a better future.
 

ESSENTIAL JOB RESPONSIBILITIES
Client Support and Case Management
Develop and maintain individualized case plans focused on housing, employment, benefits, andoverall well-being, based on each client’s strengths and goals.Support clients with housing searches, employment readiness, benefits enrollment (e.g., General
Assistance, CalFresh, CAPI), and skill-building activities such as budgeting and daily living.
Connect clients to healthcare providers and community resources, and assist with coordination,
scheduling, and transportation as needed.
Maintain accurate and timely client documentation and outcome tracking in HMIS and the
agency’s client management system.
Advocate for client needs and rights when working with partners, landlords, employers, or service
agencies; provide mediation and conflict resolution support as needed.
Provide calm, trauma-informed crisis response and ensure all client services align with ethical
standards and agency values.

Resource Connection and Community Collaboration
Build and maintain partnerships with community organizations, public agencies, and system
partners (e.g., VA, APS, CPS, Probation) to support clients and improve access to resources.
Serve as a liaison between LifeMoves and community stakeholders by sharing information,
coordinating services, and promoting trauma-informed care practices.

General Agency Responsibilities
Participate in weekly case conferences, monthly trainings, and regular supervision to strengthen
skills.
Fully participate in all required trainings. This includes completing trainings by assigned
deadlines, actively engaging during sessions, and applying learnings to daily work.
Attend continuing education opportunities to grow expertise and uphold agency standards.
Be available to work occasional evenings and weekends as needed or as schedule describes.
Perform other duties as assigned to meet program and organizational needs.
Outreach Responsibilities
Conduct outreach to individuals experiencing unsheltered homelessness in encampments or
public spaces, connecting those interested with Core agencies or other essential services.
Respond to dispatch requests or partner referrals, providing connection to shelter, housing, and
essential services.
Distribute basic needs supplies (e.g., food, hygiene kits) and build rapport to support engagement
and trust.

Qualifications

QUALIFICATIONS
Educational Requirements: Associate Degree in related field preferred; or High School
Diploma/GED with 2-5 years of equivalent experience in related field. Related fields may include
direct involvement in peer advocacy, community outreach, housing services or roles within the
homelessness services field.
Technology: Comfortable using basic technology, including phone and messaging systems,
email, Microsoft and Google Suites, and databases to complete administrative tasks and case
management, reporting, and tracking outcomes.
Service Level Qualifications:
Care, Respect, Empathy: Demonstrates empathy, professionalism, and respect for all
individuals. Emotional Regulation: Stays calm and supportive in stressful situations and uses
de-escalation skills. Documentation: Maintains clear documentation and organization.
Organization/Prioritization: Organized, detail-oriented, and proactive.
 

Care Level Qualifications:
Advocacy Skills: Actively advocates for clients in accessing benefits, navigating systems, and
ensuring equitable treatment across agencies.Resource Identification: Able to identify and connect clients to housing, employment, health,and social services by leveraging community resources effectively.
Research Skills: Uses strong analytical skills to research, track, and resolve client needs.
Partnership Engagement: Builds and maintains collaborative relationships with community
organizations and service providers through communication and collaboration skills to strengthen
client support networks.
Specific Knowledge: Specialized demonstrated knowledge in Outreach, which includes
understanding how to approach people to offer services in a safe, appropriate, and welcoming
manner wherever they reside.
 

COMPETENCIES
Job Knowledge: Understands job duties and performs tasks with accuracy.
Commitment to Growth: Demonstrates a selfless commitment to others on the team, including
activity-based dependability, self-improvement activities. Actively seeks opportunities to contribute
at higher levels in service to LifeMoves and others on the team.
Performance Improvement: Sets performance goals, establishes the approach, creates a learning
environment.
Time Management and Reliability: Manages workload effectively and meets deadlines.
Proactive Collaboration: Actively seeks opportunities to partner with colleagues across teams and
functions. Shares knowledge, communicates openly, and anticipates needs to support collective
goals. Builds trust by contributing ideas, offering assistance, and ensuring alignment to achieve
results together.

ADDITIONAL REQUIREMENTS

Contingent Upon: 

• Satisfactory results of a background check
• Satisfactory results of a DMV Motor Vehicle Record Check
• Valid California driver's license, reliable transportation, and current vehicle insurance
• Proof of clear TB test dated within 60 days of hire

WORKING CONDITIONS 

• On-site, in-person working requirements:Outreach and in the community 100% 
• Supervisory Responsibilities:None 
• Travel: Occasional Travel Between Sites  
• Physical Demands: Duties may require sitting, standing, walking, climbing stairs, reaching, reading, using computers or other equipment, communicating and exchanging information with others, and lifting or moving up to 25 lbs. LifeMoves provides reasonable accommodations to support performance of essential job functions, as required by law. 

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities: LifeMoves is an equal opportunity employer. Candidates from all backgrounds, including bilingual, bi-cultural, BIPOC, Native and/or Indigenous, LGBTQIA+, and disabled applicants are encouraged to apply. Reasonable accommodation is available for qualified individuals with disabilities during the application process. 

This job description may be updated at any time to reflect changing organizational needs.