Outreach & Enrollment Coordinator

Who We Are:

Neighborhood Health Center is a non-profit organization local to Portland, OR serving underserved patients in the areas of primary care, internal medicine, dental services and more. Our patient-centered approach to care honors the unique needs and circumstances of each individual patient. NHC sees people, not problems, and recognizes that the time spent as a patient in a doctors office is only one factor in a persons overall health. Our leading edge, integrated clinical teams work in partnership with patients, their families, and the communities we serve to provide whole-person care, prevention, and ongoing support.

NHC is an Equal Opportunity Employer. We celebrate differences in the workplace and do not discriminate in employment opportunities or practices on the basis of race, color, religion, gender (sex), national origin, age, veteran status, sexual orientation, gender identity, disability, genetic information or any other characteristic protected by law.

Why work with us?

• We are a non-profit organization, passionate about providing the underserved population with medical and dental services across the greater Portland area, committed to making a difference daily.
• We offer our employees a competitive compensation and benefits package which includes 20 days of PTO (based on full time employment), 9 paid holidays, health/dental/vision insurance, quarterly wellness reimbursements, generous 401k retirement plan with employer match, employer paid disability insurance, EAP and life insurance.
• Our employees voted NHC a Top Workplace in 2020, 2021, 2022, 2023, and 2024!

Job Title:  Outreach & Enrollment Coordinator 
Department:  Administrative
Reports To:  Membership & Engagement Services Supervisor
Work Type:  Hybrid
Classification:  Full Time, Non-Exempt
Language Differential:  Eligible

SUMMARY

TheOutreach & Enrollment Coordinator plays a vital role in supporting patient engagement and access to care at Neighborhood Health Center (NHC). This position focuses on outreach, patient assistance and care coordination to ensure that individuals are connected to primary care, dental services and health coverage. The Outreach & Enrollment Coordinator identifies and assists patients with Oregon Health Plan enrollment and renewal, facilitates new patient access to care including overcoming barriers that prevent them from attending their first appointment and supports efforts to maintain accurate provider attribution.

Essential Job Duties

• Identify patients eligible for the Oregon Health Plan and conduct outreach to offer assistance with applications.
• Utilize roster management tools to identify and reach out to newly assigned NHC patients to facilitate engagement in primary and dental care.
• Identify and contact new patients assigned to NHC who have been hospitalized or visited the emergency department offering an appointment to establish care.
• Perform outreach to assist dental patients assigned to NHC in closing gaps in their care.
• Track outreach data and document interactions in the electronic health record (EHR) and excel spreadsheet.
• Provide in-person or virtual assistance for patients and community members in applying for or renewing OHP coverage, including navigating application updates and understanding benefits.
• Ensure accurate attribution of patients to NHC with their insurance payors.
• Support patients with out-of-network insurance in accessing in-network providers.
• Support patients in scheduling medical or dental appointments if lacking a primary care or dental provider.
• Assist new patients in reducing barriers to care such as setting up MyChart accounts or connecting to transportation services for their first appointments.
• Assist with training new employees in outreach and enrollment workflows and strategies.
• Participate in process and system improvement initiative to enhance department services.
• Attend care team meetings as appropriate.
• Travel to clinic sites and community events as needed.
• Perform other duties as assigned.

Qualifications

Education and/or Experience

• High school diploma, or equivalent, is required; some higher-level education or vocational training is preferred.
• One year of customer service-related experience, or clerical related experience, is required.
• Must be able to obtain OHP assister number.
• One year of related experience and/or training, or equivalent combination of education and experience, is required.
• Bilingual/bicultural proficiency (Spanish/English spoken and written) is strongly preferred, but not required.
• Community Health Worker (CHW) training or experience is preferred, certification on the Oregon Traditional Health Worker Registry is not required.

Knowledge, Skills, Abilities & Behaviors

• Understanding of OHP eligibility, enrollment, renewal, and benefits.
• Familiarity with health insurance programs related to OHP.
• Knowledge of using EHR systems (OCHIN EPIC).
• Understanding of patient engagement and care coordination.
• Ability to explain healthcare coverage and application processes clearly.
• Strong interpersonal skills to assist patients with diverse cultural and socio-economic backgrounds
• Ability to identify and address patient care challenges (e.g., scheduling, MyChart, transportation).
• Ability to manage outreach, data tracking, and documentation accurately.
• Ability to multitask and stay organized.
• Ability to work well within a team.
• Flexibility to adapt to changing healthcare needs and policies.
• Ability to travel to different clinic sites and events as needed.
• Compassionate, supportive, and professional demeanor.
• Creative problem-solving to help patients overcome barriers to care.
• Proficiency in using office software (Excel, Word) and patient management systems (EHRs, MyChart), as well as virtual communication tools for patient outreach.
• Commitment and alignment to Neighborhood Health Center’s mission, vision, and values
• Handle protected health information in compliance with HIPAA regulations.

WORKING CONDITIONS

• Regularly sit while working on the computer; use hands and fingers to handle, control or feel objects tools or controls; repeat the same movements when entering data; ability to differentiate between colors, shades and brightness; read from a computer screen for extended periods of time.
• Frequentlystand and walk around the office to gather supplies, required to do filing, use office equipment or collaborate with employees.
• Occasionally stand, stoop and lift or move objects, equipment and supplies weighing approximately 10-25 pounds.
• The noise level in the work environment is usually moderate.
• This position will require occasional travel.

Neighborhood Health Center Employment Offers are contingent on successful completion of reference checks, background checks, drug screening for illegal substances, Tuberculosis, and any position specific credentialing or licensure requirements.