Outcome Customer Engineer, Retail, Google Cloud

About the job

In this role, you will transition scoped license agreements into production by providing technical leadership to customers and partners, ensuring they get the maximum benefit from their investment faster.You will blend business experience, market knowledge, direct technical engagement, and technical project management to show the value of Google Cloud SaaS products.

This role may also be located in our Playa Vista, CA campus.

Applicants in the County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

In accordance with Washington state law, we are highlighting our comprehensive benefits package, which is available to all eligible US based employees. Benefits for this role include:

• Health, dental, vision, life, disability insurance
• Retirement Benefits: 401(k) with company match
• Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
• Sick Time: 40 hours/year (increased to 69 hours/year for Seattle) including 5 discretionary sick days per instance
• Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks
• Baby Bonding Leave: 18 weeks
• Holidays: 13 paid days per year

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 6 years of experience with cloud native architecture in a customer-facing or support role.
• Experience in deployment planning, orchestration, or change management.
• Experience in programming languages, debugging, or systems design.
• Experience working with, presenting to, or influencing technical stakeholders or executive leaders.

Preferred qualifications:

• Experience working with product and capacity teams to resolve technical and capacity blockers.
• Experience with object-oriented programming languages (i.e., Python, Java), and using technical proficiencies to remove blockers and accelerate customer deployment.
• Experience guiding customers through the organizational change and delivery preparation needed to adopt new, cloud-powered business processes.
• Experience with development or implementation of AI agents in an enterprise environment.
• Experience selling technical solutions in one or more of the following areas: Infrastructure Modernization, Application Modernization, Data Management, Data Analytics, AI, Networking, Migrations, or Security.
• Experience with Google Cloud products and differentiation from competition.

Responsibilities

• Develop and orchestrate a structured, end-to-end deployment plan across customer, professional services, and partner teams—onboarding the implementation team, clearing blockers, managing timelines and progress, and ensuring readiness (e.g., capacity, training).
• Employ coding, debugging, or systems design to resolve technical blockers and accelerate deployment.
• Drive and track progress of the initial and ongoing ramp of workloads, moving customers from agreement to consumption as quickly as possible.
• Identify expansion opportunities for new workloads within the account during project execution.
• Drive sustainable product usage to help customers realize value on an ongoing basis and secure future agreement renewals.