Outbound Campaign Administrator

Overview

The Outbound Campaign Administrator will provide dedicated back-office support for outbound campaign execution, including contact list management, campaign file preparation, export processing, quality validation, documentation, and issue resolution.

The role requires split weekday coverage for AM start-of-day activities and evening exports, along with Saturday coverage for a contractually required campaign.

Backfill Profile

The ideal candidate should be organized, detail-oriented, and comfortable working in a process-driven production environment where accuracy and timeliness are critical. Required capabilities include:

· Strong file-management and quality-control skills.

· Ability to independently follow established campaign procedures.

· Ability to identify, document, and escalate processing exceptions.

· Comfort with split weekday coverage and scheduled Saturday work.

· Ability to support activities outside standard business hours.

Primary Responsibilities

· Contact List Management: Receive, review, organize, validate, and prepare contact lists; confirm required files are available and ready for scheduled campaigns.

· File Preparation and Quality Control: Verify file formats, naming conventions, record counts, required fields, and other established controls before processing.

· Campaign Administration: Complete campaign setup, maintenance, readiness checks, and scheduled start/stop activities.

· Export File Management: Generate, validate, reconcile, and distribute campaign export files according to established schedules and downstream requirements.

· AM Processing: Prepare campaigns, validate inputs, initiate scheduled work, and confirm production readiness.

· Evening Processing: Complete scheduled exports, validate outputs, reconcile results, and ensure files are available for downstream processing.

· Issue Escalation: Identify and escalate missing files, formatting errors, record-count discrepancies, failed exports, and other issues that could disrupt campaigns.

· Documentation and Controls: Maintain processing records, file tracking, completion documentation, and audit or operational controls.

Split-Schedule Coverage Requirement

· The position requires a split schedule to support two critical operating windows: (currently forecasted at ~3 Hours for each segment – 7AM -10AM ET; 3PM-6PM ET)

oAM/Start of Day: Contact list receipt and validation, file preparation, campaign readiness, kickoff/start activities, and exception management.

oEvening: Campaign output processing, scheduled exports, file validation and reconciliation, downstream file delivery, and exception escalation.

Working hours should align with campaign and file-delivery requirements rather than a standard continuous daytime schedule.

Saturday Coverage

· Saturday coverage is required because a designated outbound campaign is contractually required to run each Saturday.

Coverage must include two separate processing windows:

· Saturday AM: Complete the campaign kickoff/start activities, validate readiness, and perform the required morning export and file processing.

· Saturday Afternoon: Support the required campaign start/stop activities, complete afternoon processing, and ensure all required exports and files are generated, validated, and processed.

· 7AM-8AM;3PM-4PM

EEO:
“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”