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Outbound Campaign Administrator
HireTalent
- Location not stated
- Hybrid
- 19 hours ago
19 hours ago
Overview
We are seeking an Outbound Campaign Administrator to provide dedicated back-office support for outbound campaign execution, contact list management, file preparation, export processing, quality validation, documentation, and issue resolution.This role is highly process-driven and requires exceptional attention to detail, strong organizational skills, and the ability to work independently while supporting critical campaign operations. The successful candidate will play a key role in ensuring campaign readiness, accurate file processing, and timely delivery of outputs.
Responsibilities
Contact List Management
- Receive, review, organize, validate, and prepare contact lists for scheduled campaigns.
- Verify required files are available and ready for processing.
- Ensure all campaign inputs meet established requirements before execution.
File Preparation & Quality Control
- Validate file formats, naming conventions, record counts, and required data fields.
- Perform quality-control checks before campaign processing.
- Identify and document discrepancies or data issues.
Campaign Administration
- Complete campaign setup and maintenance activities.
- Perform campaign readiness reviews and validation checks.
- Execute scheduled campaign start and stop processes.
- Support ongoing campaign operations and monitoring.
Export Processing & File Management
- Generate campaign export files according to established schedules.
- Validate outputs and reconcile results.
- Distribute files to downstream users and systems.
- Ensure all file delivery requirements are completed accurately and on time.
Issue Resolution & Escalation
- Identify and escalate:
- Missing files
- Formatting issues
- Record count discrepancies
- Processing failures
- Export errors
- Communicate issues promptly to appropriate stakeholders.
- Support resolution efforts to minimize operational disruption.
Documentation & Controls
- Maintain processing logs and tracking documentation.
- Update operational records and control documentation.
- Support audit and compliance requirements through accurate recordkeeping.
- Ensure adherence to established procedures and operational standards.
Required Qualifications
- Strong file management and quality control experience.
- Excellent attention to detail and accuracy.
- Ability to independently follow documented processes and procedures.
- Strong organizational and time-management skills.
- Ability to identify, document, and escalate issues appropriately.
- Strong problem-solving abilities.
- Effective verbal and written communication skills.
- Ability to manage multiple tasks and priorities simultaneously.
- Comfortable working with:
- Contact lists
- Export files
- Reporting systems
- Operational workflow processes
- Ability to work in a production-oriented environment where timeliness and accuracy are critical.
Preferred Qualifications
- Experience supporting campaign operations, marketing operations, customer outreach programs, or production processing environments.
- Experience with file validation, reconciliation, and reporting activities.
- Experience maintaining operational controls and audit documentation.
- Familiarity with workflow management systems and data processing procedures.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.
Outbound Campaign Administrator · HireTalent