Manager / Senior Manager, Business Analysis

Innovate and shape what comes next.

At AIA, your expertise, perspective and ideas can help us become a faster, simpler and more connected organisation while contributing to our Purpose of helping millions of people live Healthier, Longer, Better Lives. Across our diverse markets, you will take on real-world challenges, collaborate with talented colleagues and turn technology, data and bold ideas into simpler experiences, smarter solutions and positive outcomes for our customers and communities.

Join us to create what comes next, grow through new experiences and extend your impact across Asia.

About the Role

Roles and Responsibilities

• Partner with Finance and Legal stakeholders to analyze end-to-end processes, identify inefficiencies, and recommend technology and AI-driven solutions (e.g., process automation, predictive analytics, intelligent workflows).
• Identify opportunities to embed AI/ML use cases within finance processes such as forecasting, anomaly detection, reconciliations, and risk management.
• Translate business needs into well-structured functional specifications, incorporating AI, data, and integration requirements where applicable.
• Collaborate closely with architects and developers to ensure solutions are scalable, secure, and aligned with enterprise architecture.
• Oversee preparation of business cases, cost-benefit analyses, SLAs, OLAs, and governance frameworks to support strategic initiatives.
• Support end-to-end delivery of transformation programs, ensuring effective implementation, user adoption, and change management.
• Partner with delivery teams to ensure solutions meet business objectives and drive measurable value realization.
• Facilitate decision-making by presenting data-driven recommendations and solution trade-offs.
• Drive continuous improvement initiatives across systems, leveraging automation and AI where feasible.

Minimum Job Requirements

• Bachelor’s degree in computer science, Information Systems, Engineering, Business Administration, or a related discipline.
• 6-10 years of experience in business systems analysis, digital transformation, or enterprise technology roles, with at least 3–5 years in a senior or leadership capacity.
• Proven experience leading business analysis for large-scale transformation programs across corporate functions such as Finance, Legal, Risk, Procurement, or Compliance.
• Strong understanding of enterprise business processes, governance requirements, and regulatory considerations across multiple functional domains.
• Hands-on exposure to AI and advanced analytics used cases, such as process automation, document intelligence, predictive analytics, or anomaly detection.
• Experience working with data platforms, reporting tools (e.g., Power BI), and AI-enabled solutions to support decision-making and operational efficiency.
• Demonstrated ability to facilitate workshops with SMEs, eliciting, refining, and documenting complex business and functional requirements across diverse stakeholder groups.
• Strong expertise in process analysis and re-engineering, identifying inefficiencies, and proposing technology-enabled improvements with measurable outcomes.
• Proven track record in developing functional specifications, SLAs, OLAs, governance documentation, and requirements traceability artifacts.
• Familiarity with enterprise platforms and business applications (e.g., ERP systems such as SAP, workflow and case management tools, document management systems, e-billing, or contract lifecycle management platforms).
• Experience in system integration across business functions, ensuring seamless data flow and interoperability.
• Ability to translate business needs into scalable, secure, and sustainable technology solutions aligned with enterprise architecture.
• Proficiency in business analysis frameworks and delivery methodologies, including process mapping, Agile/Scrum, and SDLC practices.
• Strong stakeholder management and communication skills, with the ability to engage senior leaders across multiple functions.
• Capable of presenting data-driven insights, solution options, and trade-offs to enable informed decision-making.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

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