N
Otalio Migration - BA
Net2Source
- 🇺🇸 United States
- On-site
- Manager or above
- 3 days ago
- $52.34 – $57.34 / hour
- POS
- Jira
- SOX
- Integration Testing
- TestRail
- triage
- Change Management
- Confluence
- Agile
3 days ago
Who We Are
Net2Source Inc. isn't just another staffing company, we're a powerhouse of innovation, connecting top talent with the right opportunities. Recognized for 300% growth in the past three years, we operate in 34 countries with a global team of 5,500+. Our mission? To bridge the talent gap with precision—Right Talent. Right Time. Right Place. Right Price.
Role name: Otalio Migration - BA (POS/Guest Services)
Work Location: Miami (onsite)
Duration: 12+ Months
Role and responsibilities:
"**Role Overview**
The Otalio BA supports NCL's migration from Fidelio to Otalio. The role owns the POS and Guest Services modules and contributes to related dining and digital initiatives. You'll partner with Guest Services, Dining and Hotel Operations, Retail, QA, shipboard leadership, and the Otalio vendor team. This is a hands-on delivery role with real visibility, both on the shoreside and on board the ships.
**Key Responsibilities**
*Requirements & Stakeholder Engagement*
- Facilitate workshops and working sessions to gather and document requirements, user stories, process flows, and acceptance criteria for POS, Guest Services, and special projects.
- Analyze impacts across dining, guest services, POS, and retail operations.
- Build strong working relationships across NCL departments and help bring the right stakeholders into key decisions.
- Track cross-team inputs (e.g., marketing assets, menu content, configuration data), dependencies, and risks, and keep partners aligned on timelines.
- Create and prioritize enhancements, gaps, defects, and tasks in Jira, and collaborate with Otalio on priority items by raising OCSM tickets.
- Maintain traceability across requirements, user stories, test cases, Jira tickets, and SOX evidence.
*Product Delivery & Implementation*
- Support implementation and enhancements for Otalio applications, including POS, Guest Services, Kitchen Display Systems (KDS), View Only Menu, Dining Management, and view only menu solutions.
- Join solution design discussions with Product, Development, QA, and Otalio.
- Coordinate environment readiness, access management, and release planning.
*Testing & UAT*
- Plan, run, and report on UAT and integration testing in TestRail across multiple workstreams.
- Write test scenarios based on real shipboard workflows: dining, bars, retail, guest service management, and guest service requests.
- Facilitate testing sessions with shipboard users and operational stakeholders.
- Partner with Otalio and internal teams on defect resolution, and support SOX evidence collection.
- Coordinate business signoffs and share testing progress with stakeholders.
*Shipboard Deployments & Hypercare*
- Support drydocks, new-build, repositioning, and crossing deployments and production releases.
- Help coordinate go-live readiness across Product, IT, QA, Otalio, and ship operations.
- Provide post-go-live support, triage priority issues, maintain RAID logs, and contribute to lessons learned.
*Training & Adoption*
- Develop and deliver role-based training for restaurant managers, dining crew, guest services managers, and retail staff.
- Create department-specific training scripts and guides for Guest Services, Dining, & Retail POS.
- Support change management, business readiness, and adoption of new workflows.
*Communication & Deliverables*
- Prepare clear, well-reviewed documentation, meeting notes, and status briefs for *** and NCL leadership.
- Bring a problem-solving mindset, offering ideas and recommendations as the program evolves.
**Required Qualifications**
- 5+ years of BA, system implementation, or hospitality technology experience, including requirements gathering across multiple stakeholder groups.
- Experience with UAT, defect management, Jira, Confluence and TestRail.
- Comfortable with public speaking and leading training or workshops for groups of 20+.
- Comfortable learning new platforms and navigating a large organization.
- Experience managing multiple initiatives at once in a fast-paced environment.
- Strong communication and relationship-building skills.
- Ability to travel internationally frequently, including onboard assignments, with flexibility as schedules evolve.
**Preferred Qualifications**
- Cruise, hospitality, or F&B experience, including POS, dining, or guest services systems (Otalio, Fidelio, Micros, or similar).
- Understanding of dining operations, menu management, and guest service workflows.
- Familiarity with mobile device management or basic network concepts.
- Experience with system integrations in operational environments.
- Experience with Confluence and Agile delivery."
Why Work With Us?
We believe in more than just jobs—we build careers. At Net2Source, we champion leadership at all levels, celebrate diverse perspectives, and empower you to make an impact. Think work-life balance, professional growth, and a collaborative culture where your ideas matter.
Our Commitment to Inclusion & Equity
Net2Source is an equal opportunity employer, dedicated to fostering a workplace where diverse talents and perspectives are valued. We make all employment decisions based on merit, ensuring a culture of respect, fairness, and opportunity for all, regardless of age, gender, ethnicity, disability, or other protected characteristics.
Awards & Recognition
• America's Most Honored Businesses (Top 10%)
• Fastest-Growing Staffing Firm by Staffing Industry Analysts
• INC 5000 List for Eight Consecutive Years
• Top 100 by Dallas Business Journal
• Spirit of Alliance Award by Agile1
Ready to Level Up Your Career?
Click Apply Now and let's make it happen.
Best regards,
Juan C. Matus
Sr. Customer Success Manager
Otalio Migration - BA · Net2Source