Organizational Development Strategist

Responsibilities

Operational Assessment and Process Improvement

·       Partner with department leaders to identify and prioritize operational improvements.

·       Understand each unit’s operations, strategy, challenges, service needs, and workforce requirements.

·       Map workflows, responsibilities, procedures, reporting lines, structures, and staffing to identify gaps and opportunities.

·       Conduct interviews, audits, data-gathering sessions, and workshops with staff and management.

·       Assess process times, workflows, service goals, technology opportunities, system upgrades, and organization-wide impacts.

Strategic Recommendations and Implementation Support

·       Identify sustainable solutions that improve operations and leverage existing talent.

·       Present strategic insights, findings, and recommendations to senior management.

·       Support departments in planning and implementing approved operational changes.

·       Advise business unit management teams on strategic decisions.

·       Identify improvements in culture, accountability, role clarity, and change readiness during transitions.

Performance Metrics, Dashboards, and Facilitation

·       Develop dashboards tracking key performance indicators across Funds.

·       Identify data tools, sources, benchmarks, and targets for reporting and analysis.

·       Facilitate employee-management teams to resolve complex departmental issues.

·       Evaluate and communicate performance trends, service issues, operational risks, and improvement opportunities for management review.

·       Requires collaboration with senior management, department leaders, staff, labor-management teams, and cross-functional stakeholders.

·       May require periodic movement throughout work areas to observe operations, conduct interviews, and support process review activities.

·      Perform additional duties, analyses, and special projects as assigned by management.

Qualifications:

·       Bachelor's degree in Business, Organizational Development, Human Resources, or a related field.

·       Minimum of five (5) years of experience in project management, business process analysis, operational improvement, organizational assessment, workforce alignment, or a related area.

·       Experience analyzing business processes, evaluating staffing alignment, supporting operational change, and implementing system or process improvements.

·       Strong knowledge of business process analysis, project management, operational assessment, workflow mapping, organizational development, and continuous improvement practices.

·       Ability to gather, organize, analyze, and interpret operational data, staffing information, policies, procedures, service trends, and performance metrics.

·       Proficiency with Microsoft Office Suite, Teams, SharePoint, OneDrive, Outlook, Excel, PowerPoint, and related productivity or workflow management tools.

·       Experience preparing recommendations, dashboards, reports, or presentation materials for management review.