Order Operations Specialist

What to Expect

The Taiwan-based Order Operations Specialist is a member of the Global Order Operations team, and participates in order management, compliance, and effective communication with cross-functional teams.  This is a back-end operations role and is not customer facing.

What You’ll Do

• Performs daily processing of all operational aspects of vehicle orders, including but not limited to monitoring and evaluation of all orders, configurations, invoicing, trade ins and preparing reports
• Maintains the highest level of integrity and discretion in handling sensitive company and customer information; acts responsibly and truthfully in all interactions to uphold the company’s values and protect confidential data from unauthorized disclosure.
• Ensures compliance to all company and regulatory policies related to the order management process
• Manages communication and responds to order-related requests from Sales, Delivery, Service and other departments throughout the organization
• Records information and ensures data integrity in CRM and other internal systems that support sales and delivery, production and financial management
• Coordinates with IT, Finance and the field teams to ensure orders are accurately captured in all downstream systems.  Resolves data, invoicing and pricing issues as needed
• Keeps up to date with regional Order Ops colleagues with similar functional specialties, to help enforce consistency of process across regions
• Investigates system discrepancies quickly and finalizes solutions.  Troubleshoots and articulates specific ideas on how to further refine systems or processes.
• Maintains the highest level of integrity and discretion in handling sensitive company and customer information; acts responsibly and truthfully in all interactions to uphold the company’s values and protect confidential data from unauthorized disclosure.
• Participates in special projects as needed

What You’ll Bring

• Minimum Bachelor’s degree or 2+ years’ experience in an operationally-related role
• Superior attention to detail under tight deadlines
• Strong sense of teamwork and responsibility
• Excellent time management, organizational, and communication skills
• Ability to adapt to frequent change
• Comfort working with multiple teams and colleagues from various management levels and in different locations
• Fluency in spoken and written English.
• Proficiency in Microsoft Excel, Word and Outlook
• Experience with Salesforce a plus

Compensation and Benefits

In addition to a competitive compensation package, Tesla Taiwan is pleased to offer the following benefits for employees:

• Employee Stock Purchase Plan (ESPP)
• Comprehensive Medical Coverage
• Access to Global Employee Assistance Program (EAP) and Wellbeing Resources
• Employee Vehicle Purchase Program
• Employee Welfare Committee
• Employee Merchandise Discounts
• Celebratory Gifts for Special Occasions
• Employee Referral Program

The Company reserves the right to make changes to the Total Rewards benefits without prior notification/approval from the employees, and such benefits may also be subject to terms and conditions determined by the Company

福利

除了具有競爭力的薪酬方案外，Tesla台灣為員工提供以下福利：

• 員工認股計劃（ESPP)
• 團體醫療保險
• 全球員工協助方案 (EAP) 和協助資源
• 員工購車計劃
• 職工福利委員會
• Eshop精品員工優惠
• 特殊場合的慶祝禮物
• 員工推薦計劃

本公司保留更改福利項目的權利。