Order Management Specialist (Hybrid - Night Shift)

Job Summary

Job Description

Responsibilities:

• Review and process complex customer orders for accuracy and completeness. 

• Perform order validation, customer information setup, serviceability checks, and order entry. 

• Manage order changes, renewals, migrations, disconnects, and exception requests. 

• Troubleshoot order fallout, rejects, and system issues. 

• Coordinate with cross-functional teams to resolve order-related concerns. 

• Maintain data integrity across multiple systems and platforms. 

• Support process improvement and automation initiatives. 

• Meet quality, productivity, and service level objectives. 

• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. 

• Other duties and responsibilities as assigned. 

Requirements:

• 3+ years of Order Management, Operations, Telecommunications, or related experience. 
• Experience managing complex orders across multiple systems. 
• Strong analytical, problem-solving, and organizational skills. 
• Excellent written and verbal communication abilities. 
• Ability to manage multiple priorities in a fast-paced environment. 
• Advanced attention to detail and commitment to accuracy. 
• Able to work in a night shift schedule and in a hybrid work setup (3 days onsite and 2 days remote work weekly arrangement)
• Amenable to work in Ortigas Center, Pasig City

Preferred Skills 

• Knowledge of sales order acceptance, provisioning, billing, and service delivery processes. 

• Experience with CRM, order management, and workflow systems. 

• Telecommunications or technology industry experience preferred. 

What Success Looks Like 

• High order accuracy and quality performance. 

• Strong customer and stakeholder partnership. 

• Effective resolution of complex order issues. 

• Ability to navigate multiple systems while managing end-to-end order execution. 

• Continuous focus on operational excellence and process improvement. 

Ideal candidates combine technical expertise, critical thinking, customer focus, and strong operational knowledge to successfully manage complex orders from intake through completion. 

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit thebenefits summary on our careers site for more details.

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