Order Management - Back Office

• Answers customer/client requests or inquiries  through chat or email concerning services, products and concerns that may arise. 
• Utilizes operational system to process service requests promptly. 
• May be tasked to work in one or multiple queues/skill sets over various customer contact channels. 
• Updates all client information in corporate database and maintains the accuracy and integrity of the data. 
• Ensures that billing methods, pricing and tax codes are properly entered and assigned. 
• Ensures service tickets