Order Engineer I

The Order Engineer is responsible for the execution of timely and accurate processing of customer orders for the complete line of Forte products.

Main Responsibilities:

· Directly assist customers with technical product construction through the coordination of door frame and hardware schedules while maintaining appropriate metrics and KPIs

· Complete the order entry process with a high degree of accuracy for orders

· Directly assist customer with resolution based results

· Establish close working relationships with internal stakeholders and customers, understanding their business and how we can add value

· Communicate clearly and professionally

· Maintain appropriate Order Engineering controls and documentation

· Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer experience

· Follow all Company related safety/environmental rules and regulations

· Maintain a working environment that encourages and supports collaboration and team work

Qualifications

Education:

· High School Education required, Associate’s Degree or Technical Certificate

Experience:

· 1-3 Years of previous experience in customer service including order engineering

· Two year technical degree with exposure to blue print reading is preferred or an equivalent combination of education and experience

· Solid demonstration of professional Telephone Etiquette

· Product knowledge as it relates to the Building Material and/or Door industry

· Strong math skills

· Ability to work independently and effectively in a fast paced team environment

· Strong decision making and analytical skills

· Excellent phone and written communication skills

· Excellent PC skills in Microsoft applications

· Strong ability to multi-task while maintaining a high level of attention to detail

· Organizational skills with the ability to maintain detailed records

· Ability to establish and continually develop professional relationships with both internal and external customers

· Effective conflict resolution skills

· Available to work occasional weekends and extended hours during the work week as needed and be flexible to schedule changes