Order Desk - RMA/Parts Support

Schedule: Monday to Friday, 8:30 AM - 5:30 PM

Position Summary

The RMA Receiver / Parts Support is responsible for processing product returns, managing inventory transactions, supporting the parts department, and ensuring accurate receiving and handling of merchandise. This role requires strong organizational skills, attention to detail, and the ability to operate warehouse equipment safely and efficiently.

Key Responsibilities

Responsibilities include, but are not limited to:

• Process and handle product returns (RMAs).
• Distribute Return Merchandise Authorizations (RMAs).
• Perform put-away of merchandise and parts inventory.
• Investigate and identify inventory discrepancies within service stock.
• Safely operate warehouse equipment, including order pickers, reach trucks, counterbalance forklifts, and powered pallet jacks.
• Receive, transfer, and verify UPC-labeled inventory using RF scanning equipment.
• Assist with parts department operations, including receiving, inventory support, and order picking.
• Maintain accurate inventory records and ensure compliance with company procedures.
• Support overall warehouse and inventory management functions as required.

Skills & Competencies

• Proficiency in Microsoft Office applications.
• Strong written and verbal communication skills.
• Excellent interpersonal and customer service skills.
• Strong organizational skills with the ability to manage multiple priorities.
• Ability to work effectively in a fast-paced and dynamic environment.
• Ability to work independently as well as collaboratively within a team.
• High level of attention to detail and accuracy.
• Strong sense of urgency and commitment to meeting deadlines.

Physical Requirements

• Ability to lift up to 50 lbs. safely, using proper lifting techniques and/or material handling equipment.
• Ability to stand and walk for extended periods.
• Ability to work overtime as required.
• Comfortable working in a warehouse environment and operating material handling equipment safely.

Education & Qualifications

• High School Diploma or GED required; an Associate's Degree is considered an asset.
• Intermediate computer skills required.
• Experience using RF scan guns and warehouse inventory systems.
• Minimum of three (3) years of relevant experience, including product returns and RMA processing.
• Minimum of one (1) year of forklift operating experience required; valid forklift certification is preferred.