Oracle Sales Cloud & Incentive Compensation Support Consultant

Position Title:Oracle Sales Cloud & Incentive Compensation Support Consultant
Location:Hanover, MD (ONSITE)
Duration:Long Term Contract
 
Job description:
We are seeking an experienced Oracle Sales Cloud (CX Sales) and Oracle Incentive Compensation (ICM) Consultant to provide post go-live application maintenance and support. The consultant will be responsible for providing L2/L3 production support, troubleshooting issues, supporting OTBI reporting and integrations, and managing ServiceNow tickets. Strong communication and stakeholder management skills are essential for this role.
 
Basic Qualifications:

• 10 years of Oracle application experience.
• Minimum 2 end-to-end Oracle Cloud implementation projects.

• Strong experience in Oracle Sales Cloud and Oracle Incentive Compensation (ICM) support.
• Hands-on experience with OTBI custom reports and dashboards.
• Experience supporting integrations, data migration (FBDI/Data Loader), and system enhancements.
• Ability to analyze and resolve functional and production issues logged through ServiceNow.
• Experience with incident management, root cause analysis, and SLA-driven support.
• Strong communication and stakeholder management skills.

• Knowledge of Oracle Integration Cloud (OIC).
• Oracle Cloud certifications.
• Experience working in AMS/Application Support engagements.

• Provide L2/L3 production support for Oracle Sales Cloud and ICM applications.
• Troubleshoot and resolve functional, configuration, and data-related issues.
• Support OTBI reporting, integrations, and data migration activities.
• Manage ServiceNow tickets, perform root cause analysis, and support business users.
• Coordinate testing and validation for system changes and quarterly Oracle updates.