Oracle SaaS Security

Overall Technical Lead

Senior Technical Lead specializing in Oracle Cloud Applications (SaaS/PaaS) support and maintenance (AMS)

Experience- 8+ years

1. Role Overview

As a Senior Oracle Cloud Technical Lead, you will be the highest technical escalation point for support projects (AMS). You will lead the offshore/onsite support team, ensure adherence to SLAs, provide technical solutions for production issues, and manage complex integrations. This role requires deep expertise in Oracle Fusion Applications (ERP/HCM/SCM), Oracle Integration Cloud (OIC), and PaaS extensions to drive production stability and continuous improvements.

Key Responsibilities

• Production Support & Incident Management: Act as L3 support for critical incidents, performance bottlenecks, and complex issues, providing root cause analysis (RCA) and permanent fixes.
• Technical Leadership: Lead, mentor, and guide a technical team (onshore/offshore) in support activities, code reviews, and adherence to coding standards.
• Cloud Technical support: Support, maintain, and enhance integrations using Oracle Integration Cloud (OIC), REST/SOAP services, BI, OTBI reports , VBCS and PaaS extensions.
• Client Management: Act as a technical advisor to stakeholders, presenting RCA for critical issues and proposing improvements.
• Security & Compliance: Oversee Oracle Cloud security roles, User management, and compliance standards (SOX/Audit readiness)

Mandatory Technical Skills

• Oracle Cloud Application Expertise: 8+ years of hands-on experience with Oracle Fusion Cloud (ERP/SCM/HCM) support.
• Oracle Integration Cloud (OIC): Strong experience in developing, debugging, and managing integrations (REST, SOAP, JSON, XML).
• Database & Reporting: Advanced SQL/PLSQL, BIP (BI Publisher), and OTBI (Oracle Transactional Business Intelligence).
• Extensions & Tools: Experience in PaaS extensions, VBCS (Visual Builder Cloud Service), and APEX.
• Data Loading Tools: Proficiency in HDL (HCM Data Loader) and FBDI (File Based Data Import).

Preferred Skills

• Support Experience: Experience with AMS (Application Management Services) / Production Support models.
• Automation: Experience in scripting (Python/Bash) or automation tools.

Soft Skills

• Strong analytical and problem-solving skills to manage high-pressure, critical incidents.
• Ability to work in a client-facing, offshore-onsite model.
• Mature approach to conflict resolution and stakeholder management.
• Strong Communication skills

Oracle SaaS Security (Fusion / ERP / HCM)/ Oracle Security lead

Key skills

• Patch Management of SaaS Environment per Cohort & POD schedule
• P2T (Production-to-Test) andT2T (Test-to-Test) SAAS environment post refresh management
• Data Masking per requirement in refreshed environment
• OAuth setup for Cloud-to-Cloud and Cloud to On-prem OIC connections
• Experience in OIC Gen2 to Gen 3 upgrade
• CBHA-IDCS/SSO setup – Azure Entra & SAAS
• User , Role and Access management
• Capacity Management – Consumption and overage

Reporting Lead

• BIP(Would have done on Complex reports), OTBI and PL/SQL (AI Skills nice to have) ;must have good understanding of critical tables in Finance , SCM and HCM
• 14+ years of overall IT experience
• Minimum 7+ years of hands-on cloud technical experience in both implementation and support covering ERP/HCM/SCM.
• Reporting Lead: BIP(Should have done on Complex reports), OTBI and PL/SQL (AI Skills nice to have) ;must have good understanding of critical tables in Finance , SCM and HCM
• Very good communication and managerial skills