DL
Oracle Fusion Financials - Noida
Diverse Lynx India
Location not stated
2 months ago
- Oracle Fusion
- ITIL
- Incident Management
- MS Office
- Excel
- Outlook
- ServiceNow
- Jira
2 months ago
Oracle Fusion L1 L2 Support - Support ExecutiveAbility to troubleshoot and resolve user issuesStrong communication skills for coordinating with stakeholdersUnderstanding of ITIL principles and incident management lifecycleProficiency in MS Office and common tools (excel| outlook etc.)Knowledge of ticketing systems (Ivanti| ServiceNow| Jira| etc.).Strong understanding of Oracle Fusion Cloud Applications All Six Finance modulesModule-specific expertise in GL| AP| AR| FA| CM iExpensesExpertise in Subledger GL reconciliations.Expertise in BudgetingTechnical Skills - Proficient in troubleshooting| debugging| and resolving technical issues related to Oracle Fusion| including experience with related technologies like OIC Integrations| web services| and Visual BuilderBasic understanding of system configurationsKnowledge of reporting tools or financial analytics (if relevant)Basic working knowledge of integrations (e.g.| Host-to-Host Bank Payments)Troubleshooting and Resolution Investigate and resolve complex technical issues related to Oracle Fusion applications| often involving in-depth analysis of logs| configurations| and data. Escalation Management Escalate unresolved incidents to L3 support or development teams| providing detailed information and contributing to the resolution process. System Monitoring and Maintenance Proactively monitor the Oracle Fusion environment| identify potential performance issues| and implement preventative measures. Documentation and Knowledge Sharing Create and maintain technical documentation| including troubleshooting guides| Standard Operating Procedures (SOP)| knowledge base articles| and runbooks| to support the support team and improve overall efficiency. Collaboration and Communication Work closely with L1 support teams| development teams| and other stakeholders to ensure effective communication and collaboration during incident resolution. System
Oracle Fusion Financials - Noida · Diverse Lynx India