Ops Specialist CA Reorg (BOS)

Overview

Responsibilities

Corporate Actions Processing

• Review and validate corporate action announcements from market data vendors, depositories, agents, and company information sources.
• Input corporate action event details into the Corporate Actions platform for income and mandatory events.
• Identify and escalate complex corporate action events to appropriate team members.
• Process class action claims and related activities.
• Process client instructions through manual entry into corporate action systems.
• Process agent confirmations and communicate updates to clients.
• Maintain and update client account profiles related to corporate action activity.
• Manually enter payments related to corporate actions into processing systems.

Reconciliation & Operational Support

• Balance and reconcile positions impacted by corporate action events.
• Reconcile receivables and payables to ensure accurate client cash projections.
• Monitor and resolve breaks, discrepancies, and exceptions.
• Ensure transactions are processed accurately and within established deadlines.
• Support daily operational reporting and workflow requirements.

Client Service & Communication

• Communicate uninstructed positions to clients through written and verbal channels.
• Contact clients regarding outstanding instructions and corporate action elections.
• Participate in client calls, presentations, and service discussions as needed.
• Partner with internal departments to resolve operational issues and improve client outcomes.
• Deliver superior client service through professional and timely communication.

Risk Management & Process Improvement

• Identify, investigate, and escalate operational issues.
• Ensure adherence to established procedures and controls.
• Contribute to process improvement initiatives that enhance efficiency and reduce operational risk.
• Develop an understanding of how corporate action activities impact broader business operations.

Required Qualifications

• Bachelor's degree or equivalent work experience.
• Demonstrated PC and Microsoft Office skills.
• Strong analytical and problem-solving abilities.
• Ability to identify, escalate, and resolve issues effectively.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and deadlines simultaneously.
• Ability to work effectively within a team environment.
• Ability to accurately process high volumes of transactions.
• Ability to work under pressure in a deadline-driven environment.
• Strong time-management and prioritization skills.

Preferred Qualifications

• Experience in:
  • Corporate Actions
  • Securities Operations
  • Investment Operations
  • Custody Operations
  • Asset Servicing
  • Financial Services Operations
• Experience with reconciliations and cash balancing activities.
• Knowledge of corporate action event processing and reorganization activities.
• Experience supporting institutional or custody clients.
• Familiarity with securities processing, settlements, or investment accounting operations.

Key Skills

• Corporate Actions Processing
• Securities Operations
• Reconciliations
• Cash Management
• Client Service
• Financial Operations
• Transaction Processing
• Problem Resolution
• Risk Management
• Attention to Detail
• Time Management
• Microsoft Office
• Written & Verbal Communication