ES
Operations Support Engineer (L1/L2)
Epsilon Solutions LTD
- Location not stated
- Hybrid
- 5 hours ago
- triage
- Linux
- Unix
- Oracle
- SQL
- WebLogic
- Change Management
- Splunk
- Dynatrace
5 hours ago
Experience: 4-8 Years
Brampton, ON Hybrid
12 Months
Responsibilities
- Provide 24x7 monitoring and support for business-critical applications, integrations, and batch processes.
- Perform incident triage, troubleshooting, recovery, and escalation to L3 teams.
- Monitor application health, interfaces, middleware, and scheduled jobs.
- Execute runbooks, SOPs, service requests, and operational procedures.
- Support deployments, change implementations, and post-release validation.
- Coordinate RCA activities and contribute to operational improvements and automation initiatives.
- Ensure adherence to SLA, security, compliance, and audit requirements.
- Application Production Support in enterprise environments
- Linux/Unix, Oracle SQL
- Batch Monitoring and Recovery
- IBM MQ, OSB, WebLogic troubleshooting
- Incident, Problem, and Change Management
- Monitoring tools such as Splunk, Dynatrace, AppDynamics, or equivalent
- Telecom domain experience supporting Billing, Provisioning, Revenue Management, or Customer Portals.
- Experience supporting revenue-critical applications in regulated environments.
Thanks & Regards
Aman Sharma
Direct Number:408-459-7174
e-mail :aman.s@epsilonsolutions.ca
Mississauga, Canada
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Operations Support Engineer (L1/L2) · Epsilon Solutions LTD