JC
Operations Support Associate
JSM Consulting Inc
🇺🇸 United States
On-site
3 months ago
3 months ago
The ideal candidate is motivated, organized, and comfortable delivering hands-on support in a fast-paced environment.
What you'll do:
Customer Service and Vehicle Processing:
- Assist customers with the rental process, including check-in, vehicle assignment, and rental return.
- Prepare rental vehicles for drivers, including fueling, cleaning, installing telematics and license plates, and conducting vehicle inspections.
- Manage and organize vehicle compliance documents.
- Organize the vehicle lot and coordinate vehicle transportation.
- Complete daily rental operations tasks.
- Report vehicle issues, program challenges, and bugs to the designated point of contact.
- Maintain the company's service standards when interacting with drivers.
- Communicate effectively with on-site staff and remote support teams.
- Provide clear, concise updates and maintain accurate documentation.
Ideal candidate profile
Someone outgoing and able to have a conversation (they will need to talk to customers), and then also work heads down and clean/move a car. Past car detailing experience is a plus, or someone who has worked around cars, or has worked outside
Daily tasks
Customer Service and Vehicle Processing: ● Assist customers with the Flexdrive rental process, including check-in, vehicle assignment, and rental return. ● Prepare rental vehicles for drivers, including fueling, cleaning, installing telematics and license plates, and conducting vehicle inspections. ● Manage vehicle compliance documents. Operational Support: ● Organize the vehicle lot and manage vehicle transportation. ● Conduct daily rental operations tasks. ● Ability to physically handle high amounts of standing and walking. ● Report vehicle issues, program challenges, and bugs to the designated point of contact.
Required skills
Experience: ● 1+ year of experience in an in-person customer service role like retail, technical support or hospitality ● Familiarity with the market area ● Demonstrated ability to provide excellent customer service and resolve problems effectively. ● Strong verbal and written communication skills. ● Proven ability to maintain patience, identify and solve problems, de-escalate situations, and work effectively in a team. ● Valid, unrestricted driver's license and a satisfactory driving record, and be insurable under insurance policy. ● Ability to follow instructions and work independently.
Operations Support Associate · JSM Consulting Inc