Operations Specialist (Day Shift)

Key Responsibilities Include:

• Serving as the primary point of contact between clients, vendors, and other teams. 
• Coordinating client schedules with ground teams and supporting Executive Protection operations, data tracking, and information flow.
• Requesting, scheduling, and tracking Executive Protection agents, drivers, and related services globally.
• Supporting GSOC managers with presentations, security operation plans, risk assessments, and executive summaries.
• Managing travel and logistics for agents and drivers, including flights, hotels, and rental vehicles.
• Answering phone calls and disseminating the information to relevant parties. 
• Preparing travel briefs, dispatch confirmations, situation reports, and client-facing documentation.
• Coordinating all logistical communication related to pickups, drop-offs, routing, vehicle needs, and regional threat considerations.
• Reviewing client requests, cost estimates, statements of work, and ensuring services align with client requirements.
• Monitoring project timelines, risks, and issues while providing solutions and maintaining accurate documentation.
• Ensuring compliance with safety standards, operational directives, and national and regional regulations.
• Resolving operational issues, client concerns, and service satisfaction matters.
• Participating in meetings, facilitating discussions when needed, and communicating updates, policies, and decisions across teams.
• Maintaining operational records, reports, logs, and internal controls to protect client assets and personnel.

Required and Preferred Experience and Qualifications:

• Bachelor’s degree in a related field is strongly preferred. Either bachelor's degree or equivalent military experience
• Have an interest or direct experience in the following: Executive Protection, Intelligence, Operations, Critical Incident Management or Corporate Security, Crisis Management, or Emergency Response
• Must be a competent user of Microsoft Suite, Microsoft Teams, SharePoint, and other similar tools.
• Must be willing to sign an NDA and maintain strict confidentiality
• Must be able to communicate effectively, both verbally and in writing
• Ability to maintain a professional demeanor during stressful situations
• Must be able to quickly adapt and excel in dynamic situations
• Demonstrated organizational and time management skills
• Successful client management experience
• A demonstrated history of effective conflict resolution skills
• Ability to attend training events that fall outside normal work hours

Work Environment & Physical/Mental Demands:

With or without reasonable accommodation, this job requires the physical and mental capacity to effectively perform all essential functions. In addition to other demands, the demands of the job include:

• Must undergo and meet company standards for background and reference checks, and drug tests if required
• Exposure to sensitive and confidential information
• Regular computer usage
• Ability to handle multiple tasks concurrently
• Manual dexterity required for occasional reaching and lifting of small objects and operating office equipment
• Occasional reaching with hands and arms, stooping, kneeling, crouching and/or crawling
• Must be flexible with the ability to work evenings, odd hours, and weekends with little notice
• Frequent sitting and/or standing

Available Shifts

• Day Shift: 6:00 AM – 2:00 PM

Training Schedule:
All new hires will complete a mandatory training period from 8:00 AM – 4:00 PM, Monday through Friday, for the first two weeks before transitioning to their assigned shift.