Operations Specialist

• Review client and loan information to confirm that all information needed for processing has been provided.
• Monitor records, deadlines, and activities in relevant systems and databases to support timely compliance.
• Follow up on outstanding requests and calls from internal and external customers.
• Request assignments, follow up on their status, and review completed work for accuracy and the correct process.
• Provide accurate registration status updates to management and clients upon request.
• Research loan records with unclear or potentially inaccurate information, including property addresses, vesting information, and city or county requirements.
• Communicate clearly and professionally with colleagues, clients, and other contacts.
• Perform other duties as assigned by management.

• Sound judgment and the ability to make informed decisions.
• Strong time management and organizational skills.
• Professional conduct and a commitment to excellent service.
• Ability to identify problems, reason through them, and work toward solutions.
• Proficiency with Microsoft Windows and Microsoft Office.

Physical and Work Requirements:

• Ability to remain seated or standing at a workstation for approximately 50% of the workday.
• Ability to move around the office occasionally to access files and office equipment.