Operations Specialist

Get E

1 month ago

Not enough detail in this posting to match

Handle inbound and outbound communication with B2B customers and transport suppliers via Zendesk
Check booking quality and confirm transport details meet operational requirements
Escalate disruptions and resolve issues within agreed service times (SLAs)
Follow our standard operating procedures (SOPs) accurately across all tasks
Spot inefficiencies in how we work and flag them to the Operations Supervisor
Work closely with our Manila and Netherlands operations teams across shifts

Fluent English, with strong written and verbal communication
Bachelor’s degree
Comfortable with rotating shifts, including evenings, nights, weekends and holidays
Fast and accurate on a computer (you’ll take a short practical test in the first interview)
Able to learn and remember processes quickly
Proactive, a natural problem-solver and a team player

Travel expense and parking reimbursement: we cover a portion of your travel expenses and parking at the office.
Experience our service: use our cab service twice a year yourself, anywhere in the world.
Free snacks and refreshments from the pantry.
15 vacation days each year, on top of 15 sick leave days.

Operations Specialist · Get E