Operations Project Lead (OPS Lead) – Networking

Description:

Experienced and highly motivated Operations Lead (OPS Lead) with 6+ years of experience in managing large-scale Network Operations and Infrastructure projects. The ideal candidate should possess strong expertise in Enterprise Networking, Incident Management, and Service Delivery, along with a proven track record of driving innovation, automation, operational excellence, and continuous service improvement.

Key Responsibilities:

Project & Operations Management

• Lead end-to-end network operations programs across Data Center, WAN, and Enterprise Network environments.
• Manage project planning, execution, governance, risk mitigation, and stakeholder communications.
• Team management including mentoring team members for professional growth
• Proactive, self-driven and data analytics skill
• Drive operational excellence through structured process improvements and service optimization initiatives.
• Monitor project milestones, SLAs, KPIs, and operational health metrics and take corrective actions if needed.

Network Operations Leadership

•Oversee operations involving:

• Scrum Calls
• Reviewing Dashboards for data analysis
• Identify problem pattern and initiate project for its resolution
• Understand Tools involvement for the enterprise network deployment processes and their support teams
• Change and Release Management
• Incident, Problem, and Escalation Management

•Collaborate with engineering and support teams to ensure high availability and reliability of network services.

Innovation & Automation

• Customer-first approach with a focus on business outcomes.
• Identify opportunities to automate repetitive operational activities and reduce manual effort.
• Drive adoption of AI, analytics, process automation, and workflow optimization.
• Develop innovative solutions to improve customer experience, SLA compliance, and operational efficiency.
• Take innovations and automation ownership from initiation till benefit realizations.

Stakeholder & Customer Management

• Act as the primary interface for customers, leadership teams, and technical stakeholders.
• Provide executive-level reporting, business reviews, and operational insights.
• Build strong relationships with internal and external stakeholders.
• Have a regular customer connects to review business delivery, challenges and discuss areas need help.

Technical Skills

• Strong understanding of networking protocols and routing
• Have hands on experience working on networking devices (Switches, Routers, Load Balancers) for at least 3-4 years
• Preferred to have experience working in the data center in technical capacity
• Data Analytical Skills and basic understanding of SQL databases and any reporting platforms
• ITSM Processes (Incident, Change, Problem Management)
• Knowledge of Cloud Networking (Azure/AWS/OCI/Google Cloud) is preferred.
• Understanding of network automation tools and AI-driven operational solutions is highly desirable.