IL
Operations Officer II
ICONMA, LLC
- 🇨🇦 Canada
- Hybrid
- 9 hours ago
- $16.94 – $20.52 / hour
- Excel
9 hours ago
Not enough detail in this posting to match
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Responsibilities:
- Provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology.
- Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met.
- Reports to a Team Manager within the Team Structure CUSTOMER: - Positively contribute to the overall customer experience and loyalty index in each interaction - Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required
- Create and/or recognize exceptional customer service through established programs
- Ensure all required processing and enquiries are fulfilled meeting Service Level Goals
- E4Provide subject matter expertise for internal and external partners within defined area
- Complete assigned tasks accurately & within established standards
- Actively participate in daily touch points and work distribution Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines
- Identify areas of risk and escalate as necessary
- Be knowledgeable and comply with Bank Codes of Conduct
- Identify, suggest and actively participate in process improvements
- Understand and apply bank/service centre operating policies and procedures
- Demonstrate flexibility by adapting to change within business area and unit
- Adopt new process and technology improvements
- Ensure necessary due diligence is taken to support the accuracy of all transactions
Requirements:
- Ability to adhere to strict deadlines and handle high volumes of work
- Excellent quantitative and analytical skills
- Excellent organizational and time management skills
- Ability to work independently, as well as part of a team
- Self-motivated and goal-oriented
- Ability to adapt to changing policies and procedures
- Attention to detail is crucial.
- Understanding of MM and FX Products (eg. Options, Foreign Exchange spots and forwards, Money Market deposits and loans)
- Sound knowledge of Microsoft Office, proficiency in Excel is a must, coupled with the ability to learn and apply skills to new software programs.
- Knowledge of Global and WSS platforms would be an asset.
- 2 years experience in a Trade Processing related role, preferably experience with cash products (such as Loans, Deposits, Swaps and Forwards)
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Operations Officer II · ICONMA, LLC