IL
Operations Officer
ICONMA, LLC
- 🇨🇦 Canada
- Hybrid
- 3 hours ago
- $16.94 – $20.52 / hour
- Excel
- Outlook
- Copilot
3 hours ago
Â
Responsibilities:
- Manage daily transaction volumes while consistently meeting SLA requirements across multiple processes.
- Responsible for exception management involving NSF items, closed or unfound accounts, deceased accounts, and court-ordered accounts.
- Conduct detailed account investigations to verify transaction details, determine whether payments should be processed or returned, and make accurate decisions based on account status, findings, and established procedures.
- Provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology. Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met.
- Reports to a Team Manager within the Team Structure
- Customer:
- Positively contribute to the overall customer experience and loyalty index in each interaction
- Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required
- Create and/or recognize exceptional customer service through established programs
- Ensure all required processing and enquiries are fulfilled meeting Service Level Goals
- E4Provide subject matter expertise for internal and external partners within defined area
- Shareholder:
- Complete assigned tasks accurately & within established standards
- Actively participate in daily touch points and work distribution Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines
- Identify areas of risk and escalate as necessary
- Be knowledgeable and comply with Bank Codes of Conduct Identify, suggest and actively participate in process improvements
- Understand and apply bank/service centre operating policies and procedures
- Demonstrate flexibility by adapting to change within business area and unit
- Adopt new process and technology improvements
- Ensure necessary due diligence is taken to support the accuracy of all transactions
Requirements:
- Ability to adhere to strict deadlines and handle high volumes of work
- Excellent quantitative and analytical skills
- Excellent organizational and time management skills
- Ability to work independently, as well as part of a team
- Self-motivated and goal-oriented
- Ability to adapt to changing policies and procedures
- Attention to detail is crucial.
- Understanding of MM and FX Products (eg. Options, Foreign Exchange spots and forwards, Money Market deposits and loans)
- Sound knowledge of Microsoft Office, proficiency in Excel is a must, coupled with the ability to learn and apply skills to new software programs.
- Knowledge of Global and WSS platforms would be an asset.
- 2 years experience in a Trade Processing related role, preferably experience with cash products (such as Loans, Deposits, Swaps and Forwards)
- 2-4 years of banking/financial experience
- Transactions experience
- Meeting SLAs
- Proficiency in Microsoft Office 365- Excel, Word, Outlook
- Team Player
- Attention to detail and Accuracy
- Adaptable and open to change and innovative
- AI tools- Copilot experience
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Operations Officer · ICONMA, LLC