IL
Operations Officer
ICONMA, LLC
- 🇨🇦 Canada
- Hybrid
- 11 hours ago
- $20.28 – $23.19 / hour
- Microsoft Word
- Excel
- PowerPoint
11 hours ago
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Responsibilities:
- Provide a broad range of operational support and performs general to specialized transactions and/or other processing activities for own Operations and Business Services function.
- May contribute to analysis/reporting on critical projects or special initiatives that strengthen our operating model/processes and elevate service quality.
- Customer:
- Execute transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
- Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
- Identify opportunities to improve service delivery
- Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels
- Interact with partners by responding to requests in an effective and timely manner
- Shareholder:
- Prioritize and manage own workload to meet Service Level Agreement (SLA) requirements for service and productivity
- Understand internal and industry regulations and trends, remain informed of emerging issues and apply appropriate due diligence in adherence with operating policies/procedures
- Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate Support the timely and accurate completion of business processes
- Actively review internal processes/activities and provide ideas for process improvement Investigate and escalate non-standard or high-risk activities as appropriate
- Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business
- Continuity Management) Be knowledgeable of and comply with Bank Code of Conduct
Requirements:
- Verbal and written communication skills
- Attention to detail
- Critical thinking
- Ability to work independently and manage ones time
- Ability to apply accounting and mathematical principles to work as needed
- Previous experience with computer applications, such as Microsoft Word, Excel and PowerPoint, and any other related accounting software
- Fast learner
- Nice-to-have
- Banking experience at least 1 year
- Ability to adhere to strict deadlines and handle high volumes of work Excellent quantitative and analytical skills
- Excellent organizational and time management skills
- Ability to work independently, as well as part of a team Self-motivated and goal-oriented
- Ability to adapt to changing policies and procedures
- Attention to detail is crucial.
- Understanding of MM and FX Products (eg. Options, Foreign Exchange spots and forwards, Money Market deposits and loans)
- Sound knowledge of Microsoft Office, proficiency in Excel is a must, coupled with the ability to learn and apply skills to new software programs.
- Knowledge of Global and WSS platforms would be an asset.
- Education/experience:
- 0-2 years experience in a Trade Processing related role, preferably experience with cash products (such as Loans, Deposits, Swaps and Forwards)"
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Operations Officer · ICONMA, LLC