Operations Manager - Vail

JOB OVERVIEW

As Operations Manager, you lead inventory operations for your store. You will schedule your team for success and take ownership of your stock room — from organization to min/max to supply ordering — so that it operates at the highest standard.

CORE EXPECTATIONS

• Lead by example and set each day up for success.
• If you find a problem, you find the solution.
• Stay organized and over-communicate.
• MYCFI — Make Your Co-worker Feel Important.
• Hold everyone, including yourself, accountable.

RESPONSIBILITIES

Responsibilities include, but are not limited to, the following.

Team Leadership (If applicable)

• Build the schedule for your team.
  • Stagger days off to ensure full coverage.
  • Add coverage when needed to support events or holiday weekends.
  • Do not schedule overlapping vacations without approval, and request help when you need it.
  • Confirm timecard accuracy and make any fixes prior to payroll.
  • Adjust the transfer schedule when necessary.
• Set your team up for success.
  • Keep communication open when changes need to be made.
  • Hold a huddle each morning to make the plan for the day, prioritized by urgency.
  • Check in weekly with your team to confirm tasks are complete and find out whether they need help.
  • Keep everyone on task and keep the stock room clean and organized.
  • Hold everyone accountable.
• Conduct seasonal performance reviews for your team.

Shipping

• Use ShipStation accurately to send any pending staff shipments.
  • Make sure the correct emails are entered so tracking numbers reach both the client and the Sales Wrangler.
  • Confirm the shipping address is accurate and verified.
  • Use the proper insurance when necessary.
  • Pay attention to when a signature is required.
• Ship items out on time, especially when the client has paid to expedite.

Transfers

• Ensure the accuracy of all incoming and outgoing transfers.
  • Use the tablets to scan outgoing transfers and alert the Purchasing Director to any errors.
  • Alert the sender to any errors on incoming transfers.
• Pull outgoing transfers in a timely manner.
• Pack items properly. For example:
  • Jewelry packed in bubble packs, so chains do not tangle
  • Buckles wrapped so they do not scratch
  • Boxes not overloaded to the point that they are too heavy or could open in transit
  • Paperwork included in every box — the transfer printed from Counterpoint, plus box contents if necessary
• Put all new stock and fill-ins in their appropriate places on the sales floor or in backstock.

Receiving & Retagging

• Receive product as needed.
  • Check the shipment in and compare the invoice against the purchase order.
  • Receive it in Counterpoint and send the paperwork to Payables.
  • Tag and display the product.
• Retag product as needed.
  • You will receive emails asking you to retag with updated retail or sale prices and, at times, new codes.
  • Complete these with a sense of urgency.
  • Highlight the sale price on tags.

Returns to Vendor

• Follow company protocol and procedures to process all returns to vendor (RTVs).
  • Process stock returns through Counterpoint.
  • Ensure customer returns have a receipt attached.
  • Use the HRT website to fill out the information needed to send an item back for repair or credit.
  • Photograph each item being sent out, using the tablet.
  • Add the tracking number to the HRT website once the item has shipped.
• Complete RTVs daily. This keeps customer service at a high level and keeps our accounting accurate for damaged and credit-return items.

Stock Room & Facilities

• Lead weekly walk-throughs with management.
  • Complete the 5 sq. ft. review of your stockroom organization — what can be improved, cleaned up, or restocked?
  • List the items store managers feel need replenishing and email the list to the Purchasing Director.
  • List the supplies you need from DV, and email Basalt.
  • List the supplies that need to be ordered or purchased from the store.
• Handle building maintenance.
  • Take proper action on any building maintenance issue, from AC repair to roof and bar leaks.
  • Send quotes to managers for approval ahead of any repair.

Min/Max & Space Planning

• Update your min/max for product when needed.
• If new boots are coming in, you may need to update current stock so everything fits.
• If you are overflowing on an item relative to the stock and retail space available, make a change and alert the proper channels.
• Update the model stock file on Common for boot and hat space whenever quantities are added to or removed from the sales floor or stock room.

Inventory Counts

• Help lead your store through the twice-yearly full store inventory counts.
  • Schedule your team.
  • Prep the store in advance.
  • Check for all missing tags.
  • Clear pick boxes and wish lists as needed.
  • Review hold shelves with the Wranglers and management.
  • Ensure all pending RTVs have been processed.
  • Work with your team on counting and reconciling.
• Run cycle counts.
  • Work under the direction of the Inventory Analyst and the Purchasing Director to count prescheduled categories or vendors.
  • Send all variances to the Purchasing Director for review prior to posting.

Negatives

• Review the negative report emailed to you by HRT every two days. Do not let these build up.
• Make the proper fixes, such as:
  • Ringing up damaged items at $0
  • Processing exchanges under customer profiles for incorrect items
  • Ringing up at $0 for store use or return to vendor (RTV)
• Do not make inventory adjustments without approval.

Sales Floor Support

• Restock the sales floor on a regular basis.
  • Run reports to make sure all boots are on display.
  • Check boots regularly to see whether they need tags.
  • Refill hat bands, apparel, gloves, home goods, and accessories so a full assortment is on display.
• Review pick boxes regularly — at least twice a month.

Communication

• Acknowledge and respond to emails.