Operations Manager roles x 3 - FTC

Reporting to the Deputy Vice President of Operations, these roles provide leadership and management across Metering & Settlement and Customer Lifecycle activities, supporting the delivery of SmartestEnergy’s operational strategy and business plans across C&I and Generation. Each role is accountable for delivering high-quality, efficient and compliant operational services, ensuring accurate customer, contract, metering, consumption and settlement data across systems and industry processes. The roles drive excellent customer outcomes, operational control, service performance and cost-to-serve reduction through process optimisation, technology enablement and transformational change, while minimising commercial, trading and regulatory risk and supporting sustainable business growth.

The roles lead, coach and develop high-performing teams, embedding SmartestEnergy’s values, accountability, customer focus and continuous improvement. Working collaboratively with Sales, Account Management, Pricing, Trading, Risk, Finance, Billing, Technology and external industry stakeholders, they ensure effective end-to-end processes, clear ownership, robust governance and delivery against agreed service levels, performance targets and regulatory requirements. They also lead operational readiness for business and technology change, strengthen data quality and management information, resolve complex operational issues, and build scalable, resilient capabilities that improve customer experience, protect earnings and support the long-term success of SmartestEnergy..

These are all FTC roles -Metering, Settlement & Imbalance Manager 1 x 9 month,Customer Lifecycle Manager 1 x 12 month FTC 1 x 6 month FTC

What skills/experience do I need to be successful?

Metering role -

• Provenexperienceleadingmetering,settlementandimbalanceactivitieswithintheUKenergyindustry,withstrongtechnicalknowledgeofelectricityandgasmarkets,industryprocessesandregulatoryrequirements.

• Demonstrableexperiencemanagingcomplex,high-valueC&Iand/orGenerationcustomers,ensuringaccuratedataacrossinternalsystemsandindustryplatforms,strongsettlementperformanceandeffectivecontrolofcommercialandtradingrisk.

• Provenpeopleleadershipexperience,includingcoaching,performancemanagement,capabilitydevelopmentandleadingteamsthroughoperationalchangeinafast-pacedenvironment.

• Experiencedeliveringoperationalstrategiesandcontinuousimprovementinitiativesthatimproveserviceperformance,dataquality,complianceandcosttoserve.

• Excellentstakeholdermanagementandinfluencingskills,withexperiencemanagingexternalindustryrelationshipsandcommunicatingcomplexoperationalandtechnicalissuestoseniordecision-makers.

Customer Lifecycle roles -

• ProvenmanagementexperienceinSalesOperations,customeronboarding,dealorcontractcapture,customeroperationsoracomparableregulatedoperationalenvironment

• Strongunderstandingofend-to-endcustomerlifecycleprocesses,includingsaleshandover,contractvalidation,onboarding,dealcapture,systemset-upanddownstreamoperationaldependencies.

• Demonstrableexperienceleadingteamsthroughprocess,dataandtechnologychange,translatingstrategyintooperationalplansanddeliveringmeasurableimprovementsincustomerexperience,qualityandcosttoserve.

• Strongoperationalandanalyticalskills,withexperiencemanagingworkflow,capacity,servicelevels,controlsanddataqualityacrossmultiplesystems,usingmanagementinformationtodriveperformanceandmanagerisk.

• Provenpeopleleadershipandstakeholdermanagementskills,withtheabilitytodevelophigh-performingteams,influenceseniorstakeholdersandcollaborateacrosscommercial,operationalandtechnicalfunctions.

What sets us apart?

• Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.

• Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters.Find out more here.

• Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.

What does hybrid working mean to us?

Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.

What happens next?

Once we receive your application, it will be reviewed by a human – no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.

Ready to join us on our journey to digitise, decarbonise, and localize the future of energy? Apply now.

We're committed to making the application process easy and comfortable. Let us know how we can help you with any reasonable adjustments that can be tailored to your needs. At the bottom of each of our adverts you can find one of our recruitment teams' contact details. Please reach out so we can discuss with you further.

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