EI
Operations Manager IV
eTeam Inc.
- 🇺🇸 United States
- Remote
- Manager or above
- 1 day ago
- $70 – $80 / hour
- triage
- Change Management
- Google Workspace
- Data Visualization
- PMP
- Agile
1 day ago
Location: Remote
Duration: 8+ Months
Core Responsibilities
1. Internal Approvals Facilitation (ATP / CA)
- Run the weekly approval cadence end to end: intake, materials prep, pre-read routing, tracking, and follow-through
- Quality-control approval decks and intake submissions against templates — distinguish legitimate gaps from missing information and chase down owners
- Maintain the approvals tracker as the source of truth: submission dates, return dates, actual approval dates, and links to decks and approval records
- Coordinate cross-functional team sign-offs (finance, space, legal, DEC, energy) and keep stakeholders aligned on SLAs
- Support preparation and logistics for live deal reviews, including deck assembly and post-meeting follow-up
- Maintain the approvals hub site, process documentation, workflow diagrams, and glossary
2. Tooling Implementation & Testing
- Serve as business-side implementation and testing lead for the team's new portfolio management platform as it replaces legacy spreadsheets and trackers
- Define and test requirements for approval workflows, notifications, and phase-transition gates; log and triage feedback with the engineering team
- Validate data quality and field mapping; drive cleanup and migration of legacy records
- Support access control administration and routing of access requests
- Run user testing sessions, build testing scenarios, and capture structured feedback
3. Leadership Communications
- Draft clear, concise updates and announcements for director and VP audiences, tailored to differing stakeholder preferences
- Prepare pre-reads, summaries, and status updates ahead of leadership reviews
- Maintain distribution lists and notification groups; ensure the right people get the right level of detail
4. Reporting
- Maintain and improve dashboards and recurring reporting on approvals status, pipeline, and cycle time, including a 2-week and 30-day look-ahead
- Produce recurring operating reviews and ad hoc analyses for leadership
- Partner with data and analytics counterparts to align reporting on common sources of truth
5. Process Improvement
- Document current-state workflows, surface gaps and bottlenecks (including the "limbo" states between formal steps), and propose scalable fixes
- Identify and implement automation opportunities to reduce manual effort in deck assembly, tracking, and notifications
- Build and maintain playbooks, templates, and standards so processes survive personnel changes
6. Change Management
- Plan and execute rollout and adoption for process and tooling changes: comms plans, training sessions, office hours, and user guides
- Coordinate "train the trainer" enablement across teams
- Track adoption, gather feedback, and iterate
Minimum Qualifications
- 5+ years in business operations, program/project coordination, or process management
- Demonstrated experience running a recurring, deadline-driven process with executive stakeholders
- Experience gathering requirements and partnering with engineering or product teams on internal tool implementation and UAT
- Proficiency with Google Workspace (Docs, Sheets, Slides) and project tracking tools
- Strong written communication, including the ability to write concisely for senior leadership
- Analytical and organizational skills with high attention to detail while managing many parallel workstreams
- Capacity to maintain confidentiality and handle highly sensitive information with discretion
Preferred Qualifications
- Experience in data centers, real estate development, energy, infrastructure, or capital projects
- Experience with internal approval, governance, or capital-authorization processes
- Experience with data visualization or dashboarding tools
- Experience with change management and user adoption for internal platforms
- Certification in project management or operations management (e.g., PMP, Agile)
Operations Manager IV · eTeam Inc.