Operations Manager (CEAP) (2750)

Position Overview

Responsible for overall administration of the Stability & Connection Comprehensive Energy Assistance Program (CEAP) including supervision of staff, program expenditures, coordination with outside agencies, and development of service delivery methods to meet program funding and agency budgets

Essential Functions

• Responsible for management and daily operational aspects of service delivery of the Comprehensive Energy Assistance Program (CEAP) grants as it relates to staff, third party agencies, neighbors, and funding sources
• Develops, monitors, and evaluates efficiency and effectiveness of service delivery methods and procedures; provides innovative ideas and concepts to enhance implementation of the CEAP in accordance with state and agency policies
• Responsible for hiring, training, supervision, coaching, and development of CEAP staff in accordance with stage and agency policies
• Develops and supervises workshops and training activities for CEAP staff, outreach agencies, and customers
• Monitors program budget and fund expenditures relating to customer services; works closely with the Program Director 
• Coordinates with Program Director to ensure appropriate level of expenditures; prevents disallowed program costs
• Develops and oversees preparation of statistical information and review preparation of program reports required by agency and funding sources
• Assists with communicating with funding sources regarding program funding, development, and assists in preparation of applications to the federal government or other funding sources for planning assistance
• Assists in resolving internal and external monitoring and audit exceptions by defining causes or error and recommending appropriate dispositions
• Attends local, state, and national conferences and trainings pertaining to energy-related issues; stays abreast of and implements new policies, procedures, and regulations concerning client services of CEAP grant
• Performs other administrative duties as assigne

Qualifications

Education

Bachelor's degree in social work or related field required

Experience

• At least five (5) years experience in a social services field required
• At least two (2) years of supervisory experience required

Knowledge, Skills and Abilities

• Strong verbal and written communication skills
• Ability to maintain customer confidentiality
• Ability to communicate effectively with and relate positively to diverse customer populations, agency staff and other social service agencies
• Ability to be a self-starter and work independently of direct supervision
• Able to follow written and verbal instructions
• Able to deal with confrontation in a constructive manner
• Able to implement concepts learned from training
• Able to manage stress, organize time and work priorities effectively
• Able to effectively multi-task

Computer Proficiency

Microsoft Office 365

Language Requirements:

English/Spanish bilingual preferred

BakerRipley is an equal opportunity employer/program. We do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any status protected by federal, state, or local laws. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws. Auxiliary aids and services are available upon request for persons with disabilities.