Operations Manager, Automation and Solution

The UDSD JV Trust & Safety Operations team is responsible for executing and overseeing day-to-day Human moderation activities. Our mission is to transform moderation from a labor-intensive process into a data-driven, system-powered operation that balances efficiency and accuracy, enabling TikTok to become the most trusted platform.

About the Role

This role is an execution-focused role within OEA. This role is responsible for driving the successful execution of a few major organization-wide programs at a time (e.g., Kepler, AIM), ensuring strong cross-functional alignment, disciplined milestone management, risk visibility, and effective operational rollout and adoption.

Responsibilities

• Drive execution of a few major organization-wide programs at a time, with clear ownership of milestone tracking, dependency management, and stakeholder coordination.
• Partner with global initiative owners (Global Platform Responsibility, Policy, etc.) with USDS internal teams to ensure operational alignment, readiness, and follow-through.
• Translate large-scale initiatives into clear operational plans, stakeholder actions, and implementation pathways across relevant LoBs.
• Ensure operational rollout and adoption plans are in place, including readiness checks, issue tracking, and follow-up after launch.
• Surface risks, blockers, and cross-functional dependencies early, driving resolution through strong coordination and escalation.
• Embed both Operational Excellence and Automation into execution by identifying opportunities to simplify processes and strengthen operational scalability through change delivery.

Minimum Qualifications

• Experience: 5 years in program execution, operations management, implementation, change delivery or other cross-functional operational execution roles.
• Execution Leadership: Strong experience driving complex, cross-functional initiatives with clear ownership of milestones, risks, dependencies, and stakeholder alignment.
• Rollout and Adoption: Demonstrated ability to translate large initiatives into operational rollout plans and ensure successful implementation and adoption across multiple stakeholder groups.
• Cross-Functional Coordination: Proven ability to work effectively with central teams (Product, Policy, Global Platform, Engineering) while staying aligned with original project owners.
• Operational Judgment: Strong ability to identify blockers, manage ambiguity, escalate appropriately, and maintain delivery momentum across complex environments.
• Communication and Visibility: Excellent communication skills, providing structured updates on progress, risks, trade-offs, and execution health to leadership.

Preferred Qualifications

• Experience in Trust & Safety, large-scale operations, or high-complexity rollout environments.