Operations Manager

General Job Information:

Job Purpose: The Operations Manager is responsible for the end-to-end SC functionality of Distribution Centre. Functions will include People Management, Finance Management, Process Management, Customer Satisfaction and SHEQ Management.

MINIMUM EXPERIENCE:

• TES industry experience would be an advantage
• Minimum of 5 years of management experience preferably in a warehouse/logistics/supply chain environment
• Exposure to unionized environments would be an advantage
• Knowledge of BCEA and management of IR processes

MINIMUM QUALIFICATION:

• Gr 12 minimum
• BCom/Diploma in Supply Chain/Logistics

PRIMARY RESPONSIBILITIES

PEOPLE MANAGEMENT

• Agree on Fill rate and Headcounts with the Client every season and Budget period; 96% is the targeted Fill Rate per shift;
• Ensure that staff payments via TES and WFM are accurate and presented timeously;
• Ensure that Staff Development and Training are in place for all management levels. i.e. Supervisors and Managers;
• Ensure that the Succession Plan is submitted annually as per PDP;
• Ensure that HR policies and procedures are followed 100%;
• Ensure that all Employment Equity communication is shared with staff quarterly;
• Ensure that all PPE standards are adhered to
• Protect Client assets, MHE equipment, Normal equipment (Cages and Totes), and respect for the product.
• Ensure agencies comply with Labour take on and exit processes, tracking of disciplinary actions, etc.
• Ensure KPIs are measured and managed e.g. shift fill rates, throughput, payroll queries, and MHE, etc.
• Provide regular feedback to management and clients regarding shift performance metrics/targets.

PROCESS MANAGEMENT

• Ensure process compliance to WMS standards as agreed with the Client;
• Review daily Shift Reports and formalize action points on same;
• Review weekly budget report to track agreed budget as per Client;
• Follow up on all client queries via the Clients Admin department;
• Work closely with the Clients Replenishment team to ensure a seamless Inbound function;
• Liaison with the Client Transport department on a daily basis to ensure store deliveries are actioned as per plan;
• Close working relationship with Client Planning department, Operations manager and Inventory Manager;
• Adherence to warehouse SOPs
• Management of operational KPIs (CPLH, CPC, Error %, headcount %, staff turnover)

CLIENT RELATIONSHIP MANAGEMENT

• Understand client strategy and action plans for the current year;
• Self- Drive team to deliver on OTIF
• Understand the needs and complexities of stores during promotion and peak periods;
• Understand supplier management processes via the Client Replenishment team;
• Minimize financial risk to the client;
• Protect client Assets at all times;
• Responsible for protecting the ADfusion model at all times.
• Deliver continuous improvement plans quarterly;

FINANCE MANAGEMENT

• Submit weekly forecasts on Staff expenditure to GM;
• Minimize MHE costs and Damages;
• Minimize claims from the store level by ensuring Outbound processes are adhered to;
• Continuous training of DC staff to minimize damages within the picking Environment;
• Audit TES statements and invoices on a weekly/Monthly basis;

RISK MANAGEMENT

• Ensure that the SHEQ program as received from ACMS head office is implemented and adhered to;
• Support audit to manage SHEQ programme;
• Ensure staff training and appointments are as per SHEQ programme requirements;
• Ensure IOD management and adherence to policy;
• Ensure that SHEQ monthly reports are submitted

COMPETENCIES

KNOWLEDGE

• Knowledge of managing a warehouse
• Staff management
• Business Acumen
• TES Industry Knowledge
• Customer Service Principles
• Strong numeric and verbal reasoning ability
• Working knowledge of Labour Legislation.

SKILLS

• High-Level Computer Literacy – Intermediate MS Office (Excel, Powerpoint, Word)
• Communication Skills – Written, Verbal and Presentation
• Planning and Organizing skills

ATTRIBUTES

• Adaptability
• Interpersonal Skills
• Change Management
• Client Focus
• Collaboration
• Conflict Resolution Skills
• Decision Making
• Emotional Maturity
• Negotiation Skills
• Proactive
• Problem-Solving
• Results Driven
• Strategic Thinking
• Stress tolerance
• Resilience
• Attention to detail

OUR CORE VALUES