Operations Manager

The Operations Manager oversees the day-to-day operational functions of Unique Event Element Birmingham, ensuring that staffing, scheduling, event logistics, and internal processes run efficiently and consistently. This role supports leadership by managing workflow execution, team coordination, and operational performance to maintain the company’s service standards and client experience.

Primary Responsibilities

Operations & Team Coordination

• Oversee daily operational workflow and team coordination
• Confirm staffing needs based on event schedules and workload
• Support communication between leadership, sales, and production teams
• Assist in resolving operational challenges and scheduling conflicts

Scheduling & Workforce Planning

• Review and confirm schedule coverage for events, installs, and breakdowns
• Evaluate schedule impact related to time-off requests based on business needs
• Communicate staffing needs or shortages to leadership

Event & Project Operations Support

• Support execution planning for events and installations from an operational standpoint
• Monitor timelines and ensure operational readiness for scheduled events
• Assist with post-event operational follow-up as needed

Systems & Process Execution

• Ensure company processes and operational procedures are followed
• Support implementation of new operational systems or workflow improvements
• Maintain accurate operational records and scheduling documentation

Vendor & Internal Coordination

• Support vendor coordination related to operational logistics
• Assist with internal team communication related to project execution

Performance Standards

• Strong leadership and team coordination skills
• High level of organization and operational awareness
• Ability to make timely decisions in a fast-paced environment
• Professional and clear communication across departments
• Accountability for operational execution and team readiness

Work Environment

• Fast-paced, event-driven business environment
• Mix of office coordination and operational oversight
• May require extended hours during peak event seasons