Operations Manager

Operations includes all aspects of Parts, Service, Facilities, Safety, Rental Fleet Maintenance and the personnel management of the same.

Primary Responsibilities to include but not limited to the following:

• All Parts Department Functions
• All Service Department Functions
• P&L Responsibilities & Performance to Budget
• Execute “Extend” functions with assigned system responsibilities
• • RAMP Contracts, Approvals, Time Management, Time off Requests, Work Order Costing per established Thresholds, etc.
• Rental Readiness, eInspect & Rental Check In/Out Compliance
• Shop Activities and Facility Maintenance
• Parts Inventory Management
• • MDI, Cycle Counts, Van Inventories, Vendor Relations, Annual Returns, Payables, Consignments, Back Order Management, etc.
• Vehicle Maintenance
• Safety and Safe Work Practices, Safety Committee Member
• Regulatory Compliance
• • OSHA, DOT, etc.
• Training
• Telemetry
• Field Sales Personnel Support
• Union Contract & Handbook Compliance
• Additional Duties as Discussed and Presented

In addition:

• Direct and manage all aspects of branch Operations: Parts, Service and Rental.
• Close interaction and management with the Shared Services Group: Finance, Human Resources, Marketing and Information Technology.
• Manage vendor partner relationships as applicable.
• Responsible for collaboration on: Budget creation and adherence, allocating resources, formulating policies & procedures.
• Managing operational costs and process improvement.
• Responsibility for managing, monitoring and analyzing financial activities and performance.
• Involvement in assisting with support of future acquisitions as necessary, planned to be accretive in nature.
• Responsibility to attract, train and retain quality employees.
• Evaluating performance, productivity and progress of all employees, as well as executing yearly APR process.
• Assimilate the cultural values and Guiding Principles of the enterprise into all aspects of the business.
• Allocate adequate time and resources in direct customer interaction.
• Advance own professional and technical knowledge as related to all Materials Handling areas.

Requirements, Skills, Characteristics

• Ability to thrive in an innovative and entrepreneurial environment.
• Skilled coach and mentor
• Thought leadership
• Highly effective communicator
• Team oriented
• Ability to work in an AOS management structure, with a Servant-Leader mentality
• Demonstrate Level 5 leadership qualities (Intense Personal Humility with an Unwavering Professional Will)
• Effectively evangelize our vision, purpose, culture, Guiding Principles and Managers to Leaders (M2L) Initiatives
• Conduct all business with a sense of urgency
• Ability to gain sufficient knowledge of the business operating system(s) and technology resources within the company and to utilize as required.

Compensation Range: $110,000-120,000 per year. This range is regarding base pay only and does not include benefits and potential bonuses. Overall compensation will be determined based on factors such as geographical location, skillset, education, and experience.